Laurie Taylor
Northfield,USA
Summary
Proactive professional offering many years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity, and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
EPIC Revenue Cycle Front End Operations Workflow Analyst
Healthcare IT Leaders
04.2024 - Current
- Company Overview: Consultant for Northwell Health
- Analyze and document RCM workflows
- Creation of crosswalks between legacy system and EPIC
- Define, document, build, and maintain EPIC application content
- Create functional specification documents to create content within EPIC
- Prepare and modify user guides
- Create Standard Operating Procedures
- Create and modify Standard Response Guides
- Performed root cause analyses for recurring workflow issues, developing long-term fixes to prevent future occurrences
- Support Central Business Office, Denial Prevention Unit
- Consultant for Northwell Health
Patient Access Manager
Conifer Health Solutions, Inc.
04.2014 - 04.2024
- Company Overview: On behalf of Dartmouth Hitchcock/Cheshire Medical Center
- Conduct interviews with candidates
- Perform yearly performance evaluations
- Increased patient satisfaction from 75% to 85 by using customer-centric strategies
- Resolve customer service issues
- Increased accuracy rate of registrations by monitoring team members' bypass warnings
- Created cross-training initiative to improve efficiency and coverage for all areas
- Implemented monthly touch base meetings with each staff member to improve employee engagement
- Collaboration with VP of Finance and Clinical Directors for operational needs
- Create and manage a yearly budget
- Employment engagement incentives
- Managed access for team members for insurance eligibility resources
- Interim leadership for other facilities with Dartmouth Hitchcock
- Develop and maintain Policies and Procedures
- Create training and education initiatives
- Effectively manage client expectations
- On behalf of Dartmouth Hitchcock/Cheshire Medical Center
Office Manager
Baystate Health
08.2009 - 04.2014
- Company Overview: Franklin Medical Center Rehabilitation Department
- Improve copayment collection from 65% to 90% by utilizing system functions
- Coordinate clinician schedules in Centricity, supervise 6 clerical staff & 10 clinical staff
- Process payroll using the Kronos application
- Accounts payable, process check requests
- Conduct interviews with employment candidates
- Perform bi-yearly performance evaluations
- Coding and charge entry of daily encounter forms
- Schedule staff to meet practice needs
- Denial Management
- Franklin Medical Center Rehabilitation Department
Practice Operations Manager
Cooley Dickinson Hospital
03.2008 - 08.2009
- Manage the daily operations of 5 practices
- Manage Practice owner's expectations
- Process weekly payroll using the Kronos application
- Accounts payable, process check requests, travel reimbursement, and capital acquisition process
- Conduct interviews with candidates and perform yearly performance evaluations
- Handle human resource issues and yearly performance evaluations
- Schedule staff to meet practice needs
- Coordinate and manage float pool employees for medical practices
- Resolve customer service issues with patients
- Denial Management
- Negotiate with various vendors for services such as cleaning services, medical supply services, and office supply services
- Open new practices
Education
No Degree -
Greenfield Community College
No Degree -
Southern New Hampshire University
Skills
- Process automation
- Business intelligence
- Report generation
- Workflow management
- Collaborative Problem-solving
- Business process improvement
- Cross-functional coordination
- Standard operating procedures
Certification
- Certified Professional Coder
- Certified Revenue Cycle Representative
Timeline
EPIC Revenue Cycle Front End Operations Workflow Analyst
Healthcare IT Leaders
04.2024 - Current
Patient Access Manager
Conifer Health Solutions, Inc.
04.2014 - 04.2024
Office Manager
Baystate Health
08.2009 - 04.2014
Practice Operations Manager
Cooley Dickinson Hospital
03.2008 - 08.2009
No Degree -
Greenfield Community College
No Degree -
Southern New Hampshire University
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