Summary
Overview
Work History
Skills
Timeline
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Laurie Thompson

Fairhope,AL

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

15
15
years of professional experience

Work History

Receptionist/Admin Asst.

Hiller Companies
04.2024 - Current
  • Managed multi-line phone system, directing approximately 50 incoming calls for all Hiller Companies in the USA efficiently to appropriate departments.
  • Coordinated visitor check-in processes, ensuring a welcoming and secure environment.
  • Kept reception area clean and neat to give visitors positive first impression.

Sales Associate

Dillard's, Inc.
01.2022 - 04.2024
  • Work in the accessories department, assisting customers with matching accessories with outfits, ring up sales, returns, scan merchandise for mark downs and mark down when sent list from corporate office, light housekeeping to keep department up to Dillard's standards. Maintaining a SPH that was set by company and allowing me to increase my wages from my success in sales.
  • Assisted in visual merchandising, ensuring product displays were appealing and aligned with brand standards.
  • Maintained accurate inventory levels, utilizing point-of-sale systems for efficient tracking and stock management.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Cybele's
04.2020 - 04.2021
  • Receive merchandise unpack, check in merchandise with packing slip and compared to the original order form, check off what was received and what is still expected to receive
  • Press/steam clothing as needed
  • Hang and size
  • Place on Sales floor in appropriate location
  • Coordinate outfits with accessories for mannequins and store window showing new and or seasonal merchandise
  • Take pictures for online store
  • Greet and assist customers with coordinating outfits with accessories.
  • Place items in the dressing room, help customers in dressing room if needed Ring up sale, receive payment
  • Clear the dressing room after the customer is finished. Clean showroom as needed
  • Decorate the store for appropriate Holiday.
  • Answer phone for vendor, customer and sales calls
  • Open and close store on my shift, count register for opening and closing. Drop payments when needed
  • Provided exceptional customer service, enhancing shopping experiences and fostering client relationships.
  • Assisted in visual merchandising, ensuring product displays were appealing and aligned with brand standards.

Contract Employee

Transocean
07.2010 - 06.2018
  • Project Secretary/Document Control Assistant
  • Trained with Project Administrator for DWV Pathfinder Project then transferred over to the DWV Navigator Project.
  • Served as Secretary to Project Administrator and Project Manager as well as Project Team. Served in all clerical areas to the Project Team.
  • Coordinated flights for the incoming Project Team assuring all required documents were in place. Maintained and updated Security Gate Access.
  • Received all incoming documents electronically from shipyard- documented into database of document control, distributed to appropriate members of Project Team according to Scopes of Work, follow up documents reviewed and returned in acceptable timely manner.
  • Updated and revised drawings and technical documents into database as well as hard copies filed in proper and chronicle order to enable easy tracking.
  • Prepared transmittals and issuance electronically to shipyard, updating them into data base and following for acceptable turn-around time.
  • Received hard copies of Vendor Manuals, documented into data base, assuring hard copies and electronic copies were all received and assessable to members of Project Team.
  • Left after completion of 2 projects and moved abroad with Fiancé.

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Office administration
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Service-oriented mindset
  • Document control
  • Travel coordination
  • Phone etiquette
  • Front desk operations
  • Professional and polished presentation

Timeline

Receptionist/Admin Asst.

Hiller Companies
04.2024 - Current

Sales Associate

Dillard's, Inc.
01.2022 - 04.2024

Sales Associate

Cybele's
04.2020 - 04.2021

Contract Employee

Transocean
07.2010 - 06.2018

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Laurie Thompson