Laurie Tomlinson

• Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
• Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Developed effective relationships with customers, which helped improve overall payment processes.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Optimized credit approval] and collection processes, improving operational efficiencies by 60%.

• Payroll
• Davis Bacon Payroll
• Certified Payroll Reports
• Taxes
• Direct Job Costing
• Accounts Receivable
• Invoice accurately to Contractor / Customer
• Collections
• Banking
• Daily Deposits
• Monthly Reconciliation
• Accounts Payable
• Input bills received
• Cost to appropriate jobs
• Weekly Check Run
• Human Resources
• New Hire Set Up
• Benefit Packages
• Prequalification Statements
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Maintained personnel records and updated internal databases to support document management.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Improved employee productivity with effective time management strategies for daily tasks.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
• Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Enhanced data security measures, conducted regular system backups to prevent data loss.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Streamlined invoice processing, reducing average payment turnaround time.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
• Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
• Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
• Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Reduced overhead costs through careful budget management and resource allocation.

• Oversaw branch team consisting of 5 customer service representatives and 2 personal bankers.
• Managed branch with average of $1,000,000 in monthly deposits.
• Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
• Complied with regulatory guidelines and requirements.
• Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
• Spearheaded special projects as assigned by senior management while adhering to tight deadlines.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Received superior customer service satisfaction scores for eight consecutive quarters.
• Handled confidential information professionally safeguarding sensitive company data at all times.