Laurie Topness

• Planned and executed community outreach programs and events to promote the practice.
• Built and maintained relationships with local schools, businesses and organizations which included creating and delivering appreciation gifts to 76 dental offices and 54 schools several times per year.
• Represented the practice at community events and networking opportunities.
• Planned appreciation events, luncheons and initiatives.
• Developed initiatives to enhance patient experience such as contests, giveaways and appreciation events.

Sub contracted for licensed appraisers to prepare incoming business files. This included studying and providing comparables in the market and a great amount of detail and data entry.

• Reviewed market research data and changed sales plans accordingly.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Negotiated, facilitated, and managed real estate transactions.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Maintained connections with clients to encourage repeat business and referrals.
• Advised clients on market conditions and property value for informed decision-making.
• Advertised client properties through websites, social media, and real estate guides.

Facilitated seminars for people who owned timeshare with Wyndham. Seminars were about 2 hours long and involved teaching the owners how to get the most out of their ownership, new resort development information, and Wyndham website instruction/help.

• Monitored and assessed participant progress throughout learning process and made adjustments to verify knowledge transfer and understanding.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Made logistical arrangements for training facilities, course materials and audio-visual equipment.
• Strategized and coordinated with department heads and managers to integrate new standards, models and organizational improvements.

• Taught workshops for new personnel hired to fulfill various roles.
• Taught workshops for current personnel including Product Knowledge and management workshops,

• Oversaw sales and marketing compliance practices to maintain business practices within state regulations.
• Taught Better Business practice workshops along the west coast.
• Worked closely with the Attorney General in states where Wyndham conducted sales and marketing practices.

• Worked with clients and finance companies to find optimal solutions for financing.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Discussed financial options with clients and provided informed suggestions.
• Prepared contracts and related documentation according to strict standards.
• Managed and developed a team of 6 representatives and several million dollars in receivables. Performance paid position based on end of the month bad debt percentages.