Laurie Uhl
Grand Haven,MI
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
16
16
years of professional experience
Work History
Office Manager
Quality Renovations
Henderson, TN
01.2019 - 02.2022
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections,deposits and recordkeeping.
- Maintained computer and physical filing systems.
Assistant Manager
Maurices
Jackson , TN
01.2020 - 07.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Store Manager
Maurices
Grand Rapids, MI
09.2019 - 02.2020
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Maurices
Grand Rapids, MI
04.2017 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Approved regular payroll submissions for employees.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
JOANN Fabrics And Crafts
Battle Creek, MI
05.2016 - 04.2017
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
JOANN Fabrics And Crafts
Grand Rapids, MI
07.2015 - 06.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Operations Manager
JOANN Fabrics And Crafts
Grand Rapids, MI
08.2013 - 07.2015
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Sales Floor Manager
JOANN Fabrics And Crafts
Grand Rapids, MI
02.2013 - 08.2013
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Partnered with operations team to achieve company revenue and profit goals.
- Recruited, hired and trained team of 60 salespeople.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Receiving Manager
JOANN Fabrics And Crafts
Grand Rapids, MI
09.2011 - 02.2013
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Conducted research to address shipping errors and packaging mistakes.
Team Member
JOANN Fabrics And Crafts
Grand Rapids, MI
10.2007 - 09.2011
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Sought out ways to go above and beyond job requirements.
Education
High School Diploma -
Godwin Heights Senior High School
Grand Rapids, MI05.2008
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Business planning
- Employee scheduling
- Training
- Staff supervision
- Operations management
- Strategic planning
- Staff Management
- Sales growth
Timeline
Assistant Manager
Maurices
01.2020 - 07.2020
Store Manager
Maurices
09.2019 - 02.2020
Office Manager
Quality Renovations
01.2019 - 02.2022
Assistant Store Manager
Maurices
04.2017 - 08.2019
Store Manager
JOANN Fabrics And Crafts
05.2016 - 04.2017
Assistant Manager
JOANN Fabrics And Crafts
07.2015 - 06.2016
Operations Manager
JOANN Fabrics And Crafts
08.2013 - 07.2015
Sales Floor Manager
JOANN Fabrics And Crafts
02.2013 - 08.2013
Receiving Manager
JOANN Fabrics And Crafts
09.2011 - 02.2013
Team Member
JOANN Fabrics And Crafts
10.2007 - 09.2011
High School Diploma -
Godwin Heights Senior High School
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