Laurie Urias
Management & Program Analyst
Dallas,TX
Summary
Veteran Management & Program Analyst driven to contribute useful information to strategic decision making and program planning with effective data analysis. Proficient in Microsoft Office 365 and offering 20 years of administrative experience in military and government industry. Highly organized, efficient and detail-oriented professional. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations.
Overview
38
38
years of professional experience
Work History
Management & Program Analyst
Department of Veterans Affairs, Office of Inspector General, Office of Healthcare Inspections (Federal job)
4 2020 - Current
- A member of the Executive Officer (EO) group, provided various methods of administrative support to the OIG Office of Health Care Inspections (OHI) Directorate which consists of nine Business Lines and 272 employees
- Gathers information; articulates, analyzes, and solve problems; visualizes/presents information; and provides decision support to achieve mission outcomes.
- Builds and maintains collaborative relationships within the mission center and client.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Support senior officer personnel for specific meeting requests by tracking/compiling talking points, briefing books and read-ahead material.
- Actively participates in strategic planning to improve organizational direction
- Provides direct support to Hotline Coordination & Triage Teams
- Purchase card holder utilizing iFAMS to create, amend, track & analyze purchases
- Travel Administrator for OHI-Concur.gov profile manager
- Performs timekeeping duties through WebTA.
- Collaborates with cross-functional teams to ensure effective communication and alignment on key initiatives.
- Arranges for appropriate conference rooms/facilities and prepare meeting places in accordance with acceptable protocol and security procedures.
- Manages actions from internal/external customers and ensure products are timely/well written/coordinated and represent center activities, equities and priorities.
- Attends senior level meetings, take notes, track task deadlines, and follow up with relevant stakeholders.
- Assists government personnel with domestic and international travel to accomplish mission requirements efficiently using the Concur Travel System in compliance with the Joint Travel Regulations (JTR).
Program Support Assistant
Department of Veterans Affairs, Office of Inspector General, Office of Healthcare Inspections (Federal job)
01.2017 - 04.2020
- Supported the Dallas Regional OIG office with general office administrative duties
- Provided support to OIG published reports
- Performed timekeeping duties through WebTA
- Tracked, coordinated, and delivered assigned projects, correspondence, outgoing mail, report processes, system management, meeting minutes, reports of contact, etc
- Purchase card holder
- Assisted staff with travel administration.
Program Support Assistant
Department of Veterans Affairs - Lubbock Outpatient Clinic, Amarillo VA HCS (Federal job)
07.2002 - 12.2016
- Coordinated and assisted with oversight of clinic operations for the Lubbock and Clovis Outpatient Clinics
- Utilized various methods to analyze, track metrics, create and complete reports to assist clinic manager in decision making and effective management of clinical operations
- Participated in special projects and initiatives
- Coordinated both in person and virtual meeting planning
- Utilized Lean process workflow mapping strategies
- Assisted with various administrative tasks.
Clerk IV
Texas Department of Human Services (State job)
09.1997 - 07.2002
- Performed clerical and administrative support for a Medicaid and Food Stamp office
- Provided customer service, screened applications, scheduled appointments, and managed office supplies
- Assisted with computer systems and hardware issues.
9th AMU Supply Clerk
United States Air Force
06.1988 - 06.1990
- Provided logistical and administrative support to an aircraft maintenance unit
- Coordinated repairable component actions, obtained material required for equipment modification, and performed technical material functions
- Controlled issues of classified and sensitive nature
- Managed property and equipment
- Assisted with after-hours support and inventory management.
Demand Processing Clerk
United States Air Force
02.1987 - 06.1988
- Provided supply processing for aircraft
- Prepared and maintained supply requests, researched publications, and processed requirements
- Coordinated cannibalization actions and performed document reviews
- Operated supply terminals and facilitated maintenance bins.
Education
Military
11.1986
Skills
- Policy analysis
- Innovation and Creativity
- Organizational Development
- Business Intelligence
- Adaptability and Flexibility
- Effective Communication
- Team Collaboration
- Market Research
- Attention to Detail
- Interpersonal Skills
- Analytical Skills
- Client Relationship Management
Additional Information
- Proficient in Outlook, Teams, Word, Excel, SharePoint, Adobe
- Communication and collaboration tools (Zoom, Microsoft Teams)
- Process improvement methodologies (Lean and Six Sigma)
- Time management and organization skills for prioritizing tasks and meeting deadlines
- Knowledge of customer relationship management (CRM) software
- Knowledge of online research methods and data collection techniques
- Ability to perform quality control checks on entered data
- Efficiency in multitasking while maintaining attention to detail
- Experience with data entry software or databases
- Experience with data verification processes
- Familiarity with data cleaning and manipulation techniques
- Fast and accurate typing speed (typically at least 60 words per minute)
- WebTA Timekeeping software
- iFAMS
Accomplishments
- OIG Outstanding Initiative Award - DE&I Program -2021
- Employee Innovation Award (VA) - 2016 - for suggestion to add a reminder screen at the end of the patient check - in process at kiosks to remove VA ID card from the card reader because several veterans had been forgetting to retrieve their IDs.
- Director's Star Award (VA) - 2006
- Employee of the Quarter (VA) - 2003
- Airman of the Month -1987
Affiliations
- American Legion Treasurer- 1997-1998
- Parish Council Member- 2008
- South Plains Honor Flight- 2014-2015
- DAV Chapter 44 Lubbock- former Senior Vice Commander & Webmaster
- Wreaths Across America
References: Available upon request
Timeline
Program Support Assistant
Department of Veterans Affairs, Office of Inspector General, Office of Healthcare Inspections (Federal job)
01.2017 - 04.2020
Program Support Assistant
Department of Veterans Affairs - Lubbock Outpatient Clinic, Amarillo VA HCS (Federal job)
07.2002 - 12.2016
Clerk IV
Texas Department of Human Services (State job)
09.1997 - 07.2002
9th AMU Supply Clerk
United States Air Force
06.1988 - 06.1990
Demand Processing Clerk
United States Air Force
02.1987 - 06.1988
Management & Program Analyst
Department of Veterans Affairs, Office of Inspector General, Office of Healthcare Inspections (Federal job)
4 2020 - Current
Military
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