Summary
Work History
Education
Skills
Timeline
Receptionist

Laurie VanDuyne

Goshen,CT

Summary

Proven leader in operational efficiency and strategic planning, I significantly enhanced team productivity and operational quality at Keystone Place at Wooster Heights. With a talent for fostering high-performing teams and a knack for operations oversight, my approach merges strong analytical skills with empathetic leadership, achieving notable improvements in service delivery and customer satisfaction.

Work History

Director of Operations

Keystone Place at Wooster Heights
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.

Receptionist

AEI
05.2021 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Director of Operations

Brooks Todd & McNeil
09.2020 - 05.2021
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.

Concierge

Keystone at Newbury Brook
05.2018 - 09.2020
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Waitress

Patty’s Restaurant
04.2013 - 09.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

School Bus Driver

All Star Transportation
06.1995 - 03.1999
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Secretary

Aetna Insurance
10.1985 - 11.1993
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

English -

Fermi High
Enfield, CT
06.1983

Skills

  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution

Timeline

Receptionist

AEI
05.2021 - 03.2022

Director of Operations

Brooks Todd & McNeil
09.2020 - 05.2021

Concierge

Keystone at Newbury Brook
05.2018 - 09.2020

Waitress

Patty’s Restaurant
04.2013 - 09.2020

School Bus Driver

All Star Transportation
06.1995 - 03.1999

Secretary

Aetna Insurance
10.1985 - 11.1993

Director of Operations

Keystone Place at Wooster Heights

English -

Fermi High

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Laurie VanDuyne