Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Walsh

Laurie Walsh

*Relocating To Tucson* Julian ,CA

Summary

Detail-oriented team player with strong organizational, problem
solving and communication skills. Dedicated to providing highest level
of service to customers and creating pleasant work environment for
staff. Poses a natural knack for building relationships with customers
and staff alike.

Overview

15
15
years of professional experience

Work History

Director of Food Service and Hospitality

Camp Stevens
08.2015 - Current
  • Responsible for all kitchen and retreat center operations.
  • Member of the leadership team of Directors.
  • Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Review resumes and employment applications, interview applicants, hire and train new staff.
  • Coordinate special events such as weddings and celebrations.
  • Decide on rates and contract language for retreat center operations
  • Budget management (expense budget of $140,000, 2023 Retreat Center revenue forecast of ~$1.1 million)
  • Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Manage staff schedules and maintain adequate coverage for all shifts.

Food Service and Assistant Director

Galilee Camp and Conference Center
01.2010 - 08.2015
  • Oversee food preparation and monitor safety protocols.
  • Continuously evaluate operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Keep facility compliant with health codes, sanitation requirements and license regulations.
  • Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Inspect equipment and machinery for proper working condition and direct staff to clean and repair as needed.
  • Motivate staff to perform at peak efficiency and quality.

Food Service Director

Camp Killoqua
04.2008 - 08.2009

Education

Bachelor of Arts - Gender and Minority Studies

Xavier University
Cincinnati, OH
2004

Skills

  • Emotional Intelligence
  • Cross-functional Team Leadership
  • Continuous Operational Improvement
  • Anticipating Problems
  • Delegation
  • Staff Management

Timeline

Director of Food Service and Hospitality

Camp Stevens
08.2015 - Current

Food Service and Assistant Director

Galilee Camp and Conference Center
01.2010 - 08.2015

Food Service Director

Camp Killoqua
04.2008 - 08.2009

Bachelor of Arts - Gender and Minority Studies

Xavier University

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Laurie Walsh