Laurie White

I found this position because I used to volunteer a lot for recess, and eventually, lunch monitoring. Where I was informed that they needed help with lunch monitoring. I was happy to step in and apply. When interviewing for the job, I was also asked to help with the kitchen prep for lunches before my monitoring duties. I did this for the year, then I was asked by the kitchen supervisor to come back as kitchen staff.

• Collaborated with team members to efficiently execute meal service.
• Monitored food quality and freshness during preparation and serving processes.
• Prepared meals following safety and health guidelines in a school kitchen.
• Serving meals to students and staff, while ensuring allergens and dietary alerts were followed and confirmed.
• Used computers and registers to check in and/or bill students and staff for meals and milks.
• Consistently maintained high standards of personal hygiene during shifts.
• Contributed to successful kitchen operations while working smoothly between different cooking stations to assist with meal preparations.
• Stocked and replenished kitchen supplies, as needed.
• Participated in receiving deliveries and organizing supplies in storage areas.
• Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.

• Supervised team members during shifts to ensure efficient operations.
• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Supervised and led employees to maintain productivity and customer service levels.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Checked orders for quality and completeness.
• Worked to clean dining areas, restrooms, kitchen, equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike. Supervising the same quality and care when other staff were tasked to do.
• Delegated tasks to employees and monitored activities and task completion.
• Inspected food preparation areas to ensure proper sanitation standards were met at all times.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Adhered to all health code regulations while preparing food items for customers.
• Ensured all supplies, and food prep areas, were cleaned and fully stocked for staff and start of next day.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Evaluated employee performance, delivering individualized feedback and praise.
• Implemented strategies to increase sales and improve service quality.

I started here as a part-time cashier while going back to college, since it was so close to my college. Because of my work ethic and job performance, within weeks, I was offered the night manager position. Unfortunately, the position did not suit my college, and family responsibilities at the time. However, I did add stocker duties to my responsibilities and started working weekend shifts to stock products, also.

I was eventually offered and accepted the assistant manager position near the end of my college degree.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Monitored inventory levels, stocked, and organized product displays for sales promotions.
• Placed weekly orders for products, and took in and signed for deliveries.
• Placed employees in their roles, and assigned tasks and assignments. Following up to ensure tasks were done per company policy and/or reassigned unfinished tasks to the next shift.
• Ensured compliance with safety regulations and store cleanliness standards.
• Supported team leadership by motivating staff and fostering a positive environment.
• Implemented loss prevention strategies to minimize shrinkage in store inventory.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary. Made daily deposits to the company bank while picking up the necessary change needed for store operations.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Implemented successful business strategies to identify trends in the area, to increase revenue, and to target new markets.
• Constantly worked closely with staff to ensure the store was performing above store standards, and all safety codes and cleanliness policies.
• Inventory was always stocked with enough products on the premises to keep the store stocked during peak times of the day and month, to ensure the highest profits possible.
• As a manager, I did every job needed to ensure our store performed to its maximum potential. Including cleaning bathrooms, taking in and signing for deliveries, and putting the stock away. Checking temperatures on all coolers and refrigerators on-site. Covering shifts when staff are out. Bailing our cardboard compactor, are just some of many things the job called for.

When I started at Gillette Stadium I started as security/usher for the soccer Presidential seating. Quickly, I moved up the ranks, becoming a supervisor in many key roles. Trying almost all positions, I learned the stadium well, and I showed my work ethic and performance. I was then asked to also take on the Mobile 1 position, on top of my event security duties. This position was night security in a vehicle, patrolling the grounds, calling in check-ins, and calling for police or other security when needed, among many other duties.

When leaving my role as security for the money runners for the clubs and suites, I had also moved into the role of Mobile 2, night security for the newest areas of the stadium project.

• Monitored access points to ensure security and safety protocols.
• Operated radio communication systems for coordination with co-workers and supervisors.
• Responded quickly to emergency situations, such as medical emergencies, disturbances, fights, and incidents. Assessing situations and providing assistance.
• Documented daily activities and incidents in detailed reports for review.
• Assisted visitors by providing information and directing them as needed.
• Utilized surveillance equipment to monitor premises for unusual behavior.
• Attended training sessions to stay updated on security practices and technologies.
• Assisted in controlling access to restricted areas.
• Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
• Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.

Starting this job as seasonal holiday help, I quickly showed my work ethic and performance, and was asked to come on as an editor full-time.

• Operated multi-line telephone systems to manage incoming and outgoing calls.
• Provided detailed information to callers regarding services and company policies.
• Coordinated with team members to ensure timely response to inquiries.
• Took orders over phone. Helping clients with wording, or proper event etiquette. Calling clients with any order questions, and/or returning client calls.
• Proofread orders for clarity, proper wording, dates and ensuring all information needed is part of order before sending to the printers for printing.
• Flagging orders with questions and/or clarifications for clients before printing.
• Flagging and editing orders to go to the correct printing area for color and lettering.
• When leaving, I had certain clients that only I handled; they required certain care that I was in charge of, including, but not limited to, personally editing and handling all aspects of their order, checking all their printed orders before leaving the building to ensure quality, and confirming no errors. I was also in charge of training my pre-editors and any editor covering my position when I was out or on vacation.
• During the Christmas and wedding season, I worked hand in hand with the president of the company on several key orders.
• I worked as much overtime as I could during busy seasons, including taking work home with me, and working from home.
• I kept a clean, organized area and filing system.
• Worked with other staff to ensure quality work and care for clients.

• Assisted clients with daily living activities and personal hygiene needs.
• Cleaned and changed patient's colostomy bag.
• Completed basic household chores, household cleaning and errands.
• In the beginning I brought Mrs. Cook to do her errands. Eventually going out was difficult for her so I ran the errands for her later.
• Picked up colostomy supplies and medications according to prescribed schedules and guidelines.
• Prepared meals and snacks according to prescribed diets.
• Coordinated transportation for medical appointments and community activities.
• Provided companionship and emotional support to enhance client well-being.
• Ensured the client had all needs for the evening, with snacks, medications, and other needs in close proximity and/or easy access.

I started this job as a cashier. I quickly demonstrated my work ethic and performance, and was offered full-time. Eventually, I did most jobs there and applied for the stock clerk position. I ended up doing two days in my stock clerk position, a day in the Floral department, and the rest of the days split between cashiering and the Produce department.

Hanover Shaw also employed several special needs staff. Due to my experience, I was looked to handle or help handle talks and situations involving these staff members.

• Assisted customers in locating merchandise and answering inquiries.
• Maintained cleanliness and orderliness of storage areas and aisles.
• Cashier and bagger positions are somewhat self-explanatory, but I would add that we were responsible for retrieving shopping carriages from outside.
• Worked in the floral department, stocking, watering, and caring for plants and stock. Making floral arrangements, prom boutonnieres, and corsages.
• The produce department entailed stocking and cleaning produce, products, and areas.
• The stock clerk is responsible for checking and changing prices on products to upcoming sale prices, and returning outgoing sale prices on products back to regular pricing. Also, being sure all prices are returned to normal, or set for new sales pricing in computers.