LAURIE WHITE
Missouri City,TX
Summary
Experienced Employee Relations and Training Manager with over 7 years of leadership in high-volume operations and workforce development. Expertise in managing large teams, resolving complex employee relations issues, and implementing effective onboarding and training programs. Background in workplace investigations, compliance, and ethical decision-making, supported by a Bachelor's in Criminal Justice and ongoing graduate studies in Forensic Psychology. Former licensed real estate professional skilled in regulatory compliance and client advocacy, aligning people strategy with business outcomes.
Overview
9
9
years of professional experience
Work History
Server
Seasons 52
01.2024 - Current
- Support a high-performance service environment while maintaining compliance with company standards, guest service protocols, and operational policies.
- Leverage prior management and HR experience to mentor team members, support onboarding, and reinforce service excellence.
- Recognized for professionalism, reliability, and leadership presence in a fast-paced setting
Child Protective Investigator
01.2023 - 01.2024
- Conducted sensitive investigations involving allegations of abuse and neglect, requiring advanced interviewing, documentation, and evidence of evaluation.
- Applied trauma-informed practices when interacting with children, families, and stakeholders.
- Prepared detailed case reports and recommendations in compliance with legal and regulatory standards.
- Collaborated with multidisciplinary teams, demonstrating discretion, ethical judgment, and adherence to due process.
Licensed Real Estate Professional
01.2017 - 01.2024
- Ensured compliance and fiduciary responsibility while managing real estate transactions.
- Mitigated client risks by interpreting contracts and legal disclosures accurately.
- Negotiated agreements and mediated disputes, advocating effectively for client interests.
- Managed independent caseloads and maintained strict compliance with documentation deadlines.
Restaurant Manager
California Pizza Kitchen
01.2021 - 01.2022
- Streamlined daily operations for a large, multi-shift workforce, enhancing efficiency.
- Resolved employee complaints and performance issues in line with company policies.
- Implemented effective onboarding and training programs to boost operational readiness.
- Enhanced accountability and productivity through coaching for supervisors and employees.
Restaurant Manager
Olive Garden
01.2017 - 01.2021
- Increased employee engagement by leading teams of 65+ in dynamic environments.
- Resolved conflicts and coached performance to improve employee relations outcomes.
- Developed effective onboarding and training programs, enhancing retention and service quality.
- Aligned workforce performance with operational goals through collaboration with senior leadership.
- Ensured compliance with labor regulations and ethical standards across the organization.
Education
Master of Science (MS) - Forensic Psychology
09.2026
Bachelor of Science (BS) - Criminal Justice
Southern New Hampshire University
01.2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Guest relations management
Timeline
Server
Seasons 52
01.2024 - Current
Child Protective Investigator
01.2023 - 01.2024
Restaurant Manager
California Pizza Kitchen
01.2021 - 01.2022
Licensed Real Estate Professional
01.2017 - 01.2024
Restaurant Manager
Olive Garden
01.2017 - 01.2021
Bachelor of Science (BS) - Criminal Justice
Southern New Hampshire University