LAURIE WIEBELHAUS
Human Resources Manager
Berryton,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Manager, Field Service
SCIENTIFIC GAMES
TOPEKA, KS
04.2019 - 08.2021
- Managed the day-to-day operations of the Field Service department
- Played lead role in recruiting, developing, coaching and training of staff
- Recruited and hired top performers to add talent and value to department.
- Onboarded new employees with training and new hire documentation
- Conducted field evaluations of staff performance, provided employees with performance appraisals/development guidance and conducted semi-annual evaluations
- Established and maintained consistency in department procedures including training, scheduling, dispatch priority handling, escalation, performance reporting, preventative maintenance, repair procedures and safety policy/procedures
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Resourcing and Staffing Manager
OASIS STAFFING FOR WESTAR ENERGY
TOPEKA, KS
06.2016 - 12.2018
- On-site Recruiter responsible for sourcing, recruiting, interviewing, hiring and training candidates
- Conducted reference, background and drug screening per company requirements
- Maintained employee personnel files, termed files, I-9 files, and other documentation
- Legal compliance -FMLA, ADA, FLSA, Workers' Compensation, etc
- Coordinated activities of human resources team, distributing resources effectively across organization to meet HR needs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 50+ new employees.
- Trained associates regarding company policies and task-specific requirements to successfully complete their job
Program Coordinator
HONEYWELL
OLATHE, KS
04.2015 - 12.2015
- Coordinated the day to day operations for the companies Demand Response and Energy efficiency programs
- Assisted local utility companies in building successful energy efficiency and smart energy solutions
- Worked closely with project staff to outline work plan and to assign duties, responsibilities, and scope of work
- Provided ongoing technical assistance and resolved problems with technicians in the field
- Coordinated activities of project staff, contractors and vendors to ensure project progressed on schedule and within budget
- Monitored work flow and performance of all project team members and provided guidance and feedback on assignments
- Prepared timely and accurate project reports for senior management and clients
- Assisted the Project Manger with managing contract compliance
- Assisted the marketing team to accomplish effective marketing strategies that motivated customer enrollment
- Tracked program metrics including participation, contact information, project status, energy savings, goals, and budgets through ongoing Pipeline Reports
- Developed and implemented quality procedures for project team and call center personnel to ensure accurate, thorough, and well written customer deliverables
- Managed daily communication with Call Center, CSR’s and vendors
- Managed technician’s schedules to ensure efficiency, improve customer satisfaction, and eliminate unnecessary truck rolls
- Worked closely with IT to resolve enrollment issues and exceptions with in CRM
- Managed any escalated calls from customers to resolve any conflicts or damage claims
- Managed weekly revenue scoring and monthly client invoicing.
Operations Manager
GOODCENTS SOLUTIONS
Manteca, CA
01.2007 - 01.2014
Sales Agent
AFLAC
Stockton, CA
01.2006 - 01.2007
Client Care Specialists
PHILLIPS FINANCIAL
Stockton, CA
01.2004 - 01.2006
Customer Service Representative
MATRIX DIRECT
San Diego, CA
01.1999 - 01.2004
Administrative Assistant
THE HARTFORD INSURANCE COMPANY
San Diego, CA
01.1996 - 01.1999
Education
Legal Administrative Program, Legal - Business Law
Eldorado College
San Diego, CA 01.1995 - 05.1996
High School Diploma -
San Diego High School
San Diego, CA 09.1990 - 06.1993
Skills
Staff Training & Developmentundefined
Certification
Kansas DCF Family Foster Home, License Number 0077240-001
Timeline
Manager, Field Service
SCIENTIFIC GAMES
04.2019 - 08.2021
Kansas DCF Family Foster Home, License Number 0077240-001
01-2018
Resourcing and Staffing Manager
OASIS STAFFING FOR WESTAR ENERGY
06.2016 - 12.2018
Program Coordinator
HONEYWELL
04.2015 - 12.2015
Notary Public, Commission Number 1742748
01-2007
Operations Manager
GOODCENTS SOLUTIONS
01.2007 - 01.2014
Sales Agent
AFLAC
01.2006 - 01.2007
AD Banker, Life Insurance Program, Life Insurance License Number 0E99660
01-2005
Client Care Specialists
PHILLIPS FINANCIAL
01.2004 - 01.2006
Customer Service Representative
MATRIX DIRECT
01.1999 - 01.2004
Administrative Assistant
THE HARTFORD INSURANCE COMPANY
01.1996 - 01.1999
Legal Administrative Program, Legal - Business Law
Eldorado College
01.1995 - 05.1996
High School Diploma -
San Diego High School
09.1990 - 06.1993
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