Laurie willis
Trenton,FL
Summary
Dynamic Clinical Manager with extensive experience at Pinnacle Home Care, excelling in staff supervision and training. Proven track record in enhancing patient outcomes through effective communication and compliance with regulatory guidelines. Skilled in utilizing evidence-based practices and fostering a collaborative team environment, ensuring high-quality patient care and staff retention.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Manager
Pinnacle Home Care
11.2024 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Oversaw overall operation of nursing services and patient care.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
Field Clinician
Concierge Home Care
07.2021 - 11.2024
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Established appropriate course of treatment and implemented interventions.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
Operating Room Circulator
The Orthopaedic Surgery Center
02.2005 - 07.2021
- Demonstrated adaptability by proficiently handling various types of surgeries across diverse specialties such as orthopedic, general, cardiovascular, or neurosurgery cases.
- Upheld strict compliance with regulatory standards and hospital policies, contributing to consistently high ratings on accreditation surveys.
- Empowered patients through education on surgical procedures ensuring informed consent was obtained before surgery.
- Facilitated clear communication among surgical team members, promoting a supportive and collaborative work environment.
- Coordinated with vendors for specialized equipment needed for specific surgeries reducing delays in surgery start times.
- Supported anesthesia providers with patient induction, monitoring anesthesia levels, and ensuring appropriate recovery postsurgery.
- Contributed to efficient operating room turnover by quickly cleaning and preparing rooms for subsequent surgeries.
Registered Nurse, Labor and Delivery
North Florida Regional Medical Center
02.2000 - 02.2005
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
Medical Surgical FLoor Nurse
North Florida Regional Medical Center
09.1997 - 02.2000
- Improved patient outcomes by providing high-quality care and monitoring surgical patients throughout their recovery.
- Educated patients about pain management options after surgery while closely monitoring them for any adverse reactions or side effects from prescribed medications.
- Administered blood transfusions safely for post-surgical patients requiring additional blood products during their recovery process.
- Served as a liaison between surgeons and patients'' primary care providers, ensuring accurate communication regarding treatment plans, progress updates, and future interventions if necessary.
- Expedited patient discharge times through efficient planning and thorough education on self-care and follow-up procedures.
- Mentored newly hired nurses on the surgical floor, sharing valuable knowledge and expertise in order to optimize patient care delivery.
- Delivered compassionate care to patients from diverse backgrounds while demonstrating cultural sensitivity and understanding during their recovery process.
- Promoted teamwork amongst fellow staff members through effective communication and collaboration, fostering a positive work environment.
Education
Bachelor of Science - Nursing
Florida State University
Tallahassee, FL12-2002
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Proficient in Word, Outlook, Teams, Webex, Excel
- Team management
- Managerial experience
- Records management
- HIPAA
- Effective communication
- Onboarding and coaching
- Staff guidance
- Direct patient care
- Payroll administration
- Human resources
- Utilization review
- Nursing protocols
- Compliance with regulatory guidelines
- Medical devices
Certification
Registered Nurse State of Florida, License Number FL3173022
Florida Driver's License
Advanced Cardiac Life Support Certification (ACLS)
CPR/AED Certification
Timeline
Clinical Manager
Pinnacle Home Care
11.2024 - Current
Field Clinician
Concierge Home Care
07.2021 - 11.2024
Operating Room Circulator
The Orthopaedic Surgery Center
02.2005 - 07.2021
Registered Nurse, Labor and Delivery
North Florida Regional Medical Center
02.2000 - 02.2005
Medical Surgical FLoor Nurse
North Florida Regional Medical Center
09.1997 - 02.2000
Bachelor of Science - Nursing
Florida State University
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