Laurie Woosley
Belvidere,IL
Summary
Experienced pharmacy technician and medical office professional with a strong background in healthcare administration and patient support, seeking a position that leverages my expertise in pharmaceuticals, administrative tasks, and customer service. Proven track record of efficiently managing office operations and ensuring patient satisfaction. Eager to contribute my knowledge and commitment to excellence to a remote role in a healthcare or related field.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Your Family Doctor
04.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Certified Pharmacy Technician
North Park Pharmacy
02.2015 - 02.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Customer Service Manager
Schnucks Markets
06.2013 - 02.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Manager
Walmart
02.2010 - 11.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
RX Tech Prep -
Rockford
Rockford, IL02.2015
High School -
Belvidere High School
Belvidere, IL01.1982
Skills
- Broad Skill Range
- Remote Work Proficiency
- Customer-Focused Approach
- Communication
- Strong Organizational Skills
- Tech Proficiency
- Customer Service
- Adaptability
Leadership Experience
I have demonstrated strong leadership skills throughout my career. I excel in guiding teams to success by setting clear goals, providing direction, and fostering a collaborative and motivating environment. My ability to inspire and mentor team members has led to improved productivity and innovation within my teams. I am known for my decisiveness, problem-solving, and conflict resolution abilities, which have enabled me to navigate challenges effectively.
Timeline
Medical Receptionist
Your Family Doctor
04.2020 - Current
Certified Pharmacy Technician
North Park Pharmacy
02.2015 - 02.2020
Customer Service Manager
Schnucks Markets
06.2013 - 02.2015
Customer Service Manager
Walmart
02.2010 - 11.2013
RX Tech Prep -
Rockford
High School -
Belvidere High School
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