LAURIE WORMSER
Brunswick,US
Summary
Dedicated professional with a solid history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable.
Successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Striplings Golden Isles LLC
05.2021 - 06.2022
- Develop methods and procedures to increase sales, expand markets, and promote business
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy
- Establish and implement policies, goals, objectives, and procedures
- Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Enforce safety, health, and security rules
- Keep records of purchases, sales, and requisitions
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Examine products purchased for resale
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Formulate pricing policies for merchandise, according to profitability requirements
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports franchise owners
- Hire, train, and evaluate personnel in sales and various department functions
Territory Sales Manager
US Foods
09.2017 - 05.2021
- Visit local Food Service Customers and gain either new business or increase current business
- Direct and coordinate activities involving sales of manufactured products, services, and commodities
- Resolve customer complaints regarding sales and service
- Confer with potential customers regarding food and equipment needs and advise customers on types of products that are best suited for their business
- Monitor customer preferences to determine focus of sales efforts
- Determine price schedules and discount rates.
International Customer Service Coordinator
Sweet Street Desserts Inc
11.2009 - 08.2017
- Serve as a primary, daily contact for all overseas customers, brokers, warehouses, and logistic providers for all International sales efforts
- Single-handedly responsible for the successful processing of international customer and warehouse orders, coordinate shipping (worldwide set up and hiring of all transports and warehouse contracts) including management of freight billings and contracts
- Interact daily with US agencies and foreign governments to process goods/food for international exports and imports - including USDA certificates, permits, licenses, custom clearances, etc
- Research foreign trends and markets and work to develop exporting to new locations
- Assist with the development and establishment of new international business lines, liaise with International Accounting firm to establish credits and business accounts and ensure the successful start up and execution of those business lines
- Successfully spearheaded the introduction of an additional 20 foreign markets as well as develop and maintain dairy tracking procedures for USDA audits.
Customer Service Representative
Tray-Pak Corporation
07.2006 - 10.2009
- Answer customer inquiries regarding placing new purchase orders - establishing new pricing - and scheduling new orders with production
- Enter customer orders
- Process daily shipping invoices to generate billing invoices for
- Accounting
- Maintain records of daily data of account billings and shipping activities.
Education
Political Science And Government
Mt St Mary's College
Emmittsburg, MDPre-Law
Albright College
Reading, PAHigh School Diploma -
Fleetwood , High
Fleetwood, PA06.1986
Skills
- Customer Service
- Cost Control
- Employee Scheduling
- Time Management
- Issue Resolution
- Order Management
- Product and Service Sales
- POS Systems Operations
- Goals and Performance
- Staff Management
- Staff Supervision
- Sales and Marketing
- Coaching and Mentoring
- Hiring and Training
- Customer Service Management
- Customer Relations
- Verbal and Written Communication
- Customer Experience
- Vendor Management
Timeline
Assistant Store Manager
Striplings Golden Isles LLC
05.2021 - 06.2022
Territory Sales Manager
US Foods
09.2017 - 05.2021
International Customer Service Coordinator
Sweet Street Desserts Inc
11.2009 - 08.2017
Customer Service Representative
Tray-Pak Corporation
07.2006 - 10.2009
Political Science And Government
Mt St Mary's College
Pre-Law
Albright College
High School Diploma -
Fleetwood , High
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