Laurie Zehring
Harrisburg,PA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Penn National Insurance Company
Harrisburg , PA
2022.09 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Feeder/Packer
Y&S Candies
Harrisburg , PA
2022.04 - 2022.09
- Responsible for safe handling of twizzler candy products
- Inspection of product and machines to ensure safe daily operations
- Loading product into wrapping machine and ensuring safe packaging is complete
- Performing daily audits and complete daily production paperwork to meet company standards and policies
Customer Service Representative II
Pennsylvania Higher Education Assistance Agency
Harrisburg , PA
2011.04 - 2021.07
- Promptly answer incoming calls from customers including loan borrowers, lenders, and institutional administration in English and Spanish regarding account inquiries
- Enforcing company policy and procedures by analyzing customer cases on an individual basis
- Complete customer insight reports and input sensitive data utilizing multiple systems
- Address escalated customer complaints for a team consisting of twenty people
Sales Associate
Lane Bryant Outlets
Hershey , PA
2010.03 - 2021.04
- Maintain a clean and organized inventory
- Anticipate customer needs by providing highest quality of service while maintaining company standards
- Handle POS system transactions
Customer Service Representative
Policy Studies
Harrisburg , PA
2021.09 - 2011.01
- Prescreened callers for eligibility of state funded insurance programs
- Obtained sensitive personal identifiable information to determine eligibility
- Process mail room requests
Education
Diploma - General Studies
Lower Dauphin High School
Hummelstown, PA2002-06
Skills
- Communications and media
- Complete problem solving
- Proficient in Microsoft Office (Work, Excel)
- Lotus notes
- Judgment and decision making
- Customer service
- Inbound and Outbound Calling
- Account updating
Timeline
Customer Service Representative
Penn National Insurance Company
2022.09 - Current
Feeder/Packer
Y&S Candies
2022.04 - 2022.09
Customer Service Representative
Policy Studies
2021.09 - 2011.01
Customer Service Representative II
Pennsylvania Higher Education Assistance Agency
2011.04 - 2021.07
Sales Associate
Lane Bryant Outlets
2010.03 - 2021.04
Diploma - General Studies
Lower Dauphin High School
Similar Profiles
ROBERTA HAYMANROBERTA HAYMAN
MIDDLE MARKET UNDERWRITER at Penn National InsuranceMIDDLE MARKET UNDERWRITER at Penn National Insurance
Lori SchermerhornLori Schermerhorn
Senior Territory Manager at Penn National InsuranceSenior Territory Manager at Penn National Insurance
Shannon MooreShannon Moore
Underwriting Assistant at Penn National InsuranceUnderwriting Assistant at Penn National Insurance