Laurie Zipperer
Savannah,GA
Summary
Strong collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Project and Program Manager, Strategic Accounts
Mediafly
10.2023 - 02.2024
- Led large-scale and complex, strategic customer implementations and custom product engineering solutions that were revenue enablement-focused, highly technical, and cross-functional, working closely with executive sales leaders, senior technical customer support leads, solution architects, CX, and Implementation leadership to ensure proper project traceability, delivery during all phases, and goal validation
- One notable project partnered with key resources in product engineering to monitor the development of a custom upgrade to the Mediafly API to migrate and reprocess 64 thousand video assets in batches into a custom S3 bucket for NBCU to produce quicker load times, resync offline, and improved quality outputs across multiple time zones and geographies
- Identified program obstacles and communicated possible impacts to stakeholders and project team.
- Devised creative solutions to critical customer and user needs.
Implementation Manager
Case Status
06.2022 - 07.2023
- Performed all technical aspects of customer implementations, CRM and Twilio API integration, and product configuration, served as main point of contact implementation project manager through scheduling internal and external project kickoff meetings, weekly customer-facing status calls, and customer communication plans, end-user training, project/launch documentation, technical documentation, and technical product support.
- Traveled to customer's onsite locations for in-person product launches.
- Defined advanced technical scopes for SFDC integrations, created custom flows to build complex business automation, reviewed technical risks and contingencies with product and support, offered Innovated creative client solutions for diverse business needs grounding in long-term plans related to theproduct roadmap, and worked closely with product teams to provide customer feedback to enhance product integrations + quantify customer product requests.
- Maintained high technical standards by regularly reviewing, analyzing, and using key metrics to offer subject matter expert consulting related to standards and best practices, product engagement, and product adoption to increase time to value
- Optimized workflows based on in-depth analyses of customer SOPs, using internal product data to drive configuration decisions, and Improved system usability and engagement metrics through consulting end-users and analysis to identify deficiencies within a particular workflow or missing product functionality and features.
Technology Project Manager
Broughton Partners
10.2019 - 04.2022
- Managed a team of 7 developers, 2 Admin, and 1 IT professional
- Developed and initiated projects, monitored and tracked project progress and performance to support timely completion.
- Using Scrum methodologies, I liaised with the software development senior leads to define internal project scopes, SOW creation, user stories, timelines, and dependencies related to technical requirements
- Consulted external project stakeholders, gathered business requirements for successful transfer into technical requirements, and acceptance criteria, set and clearly defined project goals, metrics, and roll out plans
- Created SOPs, department project governance, and organization technical policies, along with Implementing a rigorous monitoring and efficient deployment standards, created and managed technical team wiki, created Jira project boards, roadmaps, R/D prep and delivery documentation, as well as new developer onboarding practices and policies
Project Manager
East Taylor Creative
07.2018 - 10.2019
- Consulted businesses in the creation and development of concepts and specifications aimed at optimizing product features and functionality, UI, product value, within the customers budget, project constraints and technical structures and systems related to individual contracts and development team requirements
- Developed and executed detailed product roadmaps, requirements, project planning, artifacts, user stories, and resource management plans between cross-functional teams using agile and waterfall methodologies
- Worked closely with clients in order to develop, build, and maintain trusting relationships and transparency across all interactions
- Facilitated workshops to collect project requirements and user feedback for UX, native mobile developers, design and branding teams.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Program / Project Manager
Codebase
02.2018 - 08.2018
- Facilitated client consultations, discovery, and strategy related to the development of a medium sized native iOS product portfolio
- Implemented and created project plans, SOW, documented technical requirements, user stories, and acted as the product owner for product releases
- Managed a team of junior native iOS developers, and streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Product Operations Manager /Product Owner
Pinscout
01.2015 - 01.2017
- Continuously measured and optimized the user experience through a combination of quantitative and qualitative research methods.
- Created project plans, SOW, documented technical requirements, user stories, and acted as the product owner to prioritize releases, backlog grooming, and user story creation.
- Managed larger cross-functional team's performance and collaborated with business analysts, consultants, product managers, developers, and product designers.
- Coordinated with engineering teams to troubleshoot issues and implement solutions for seamless product functionality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings, and led user research and interface design processes creating personas, visualizations, story boards, task flows, wireframes, assisted creating mockups, and prototypes
Product Specialist
Freelance
01.2013 - 01.2016
- Successfully led brand launches, website redesigns, digital marketing campaigns, and product redesign for a variety of clients, from local businesses, startups, to national nonprofits
- Owned all aspects of the product lifecycle, defined milestones, and ensured sprint goals were defined and met
- Managed cross-functional teams to identified and remove technical bottlenecks, communicate product risks, and managed full life cycle stages.
- Hired and managed creatives to provide additional product support such as brand consulting, and freelance workers; including copywriters, editors, UX designers, brand specialists, graphic design, web developers, mobile developers, illustration, and business strategist as needed
- Designed and produced training materials and documents in a learning management system, as well as, performed product demonstrations for clients and end users.
Education
No Degree -
Santa Fe College
GainesvilleCompleted a 24-week course covering both the theory and application of web development. Skills Learned; Computer Science applied to JavaScript, browser-based technologies, databases, server-side development, and quality assurance. -
Georgia Institute of Technology
iOS Development Certification -
Codebase
Scrum Developer, Certification -
Scrum Alliance
Certified Scrum Master, Certification -
Scrum Alliance
Skills
- Staff Development
- Process Engineering
- Customer and personnel training
- Life cycle Management
- Contract Development
- Policy and procedure improvements
- Project Planning
- Stakeholder Management
- Partnerships and Resource Mobilization
- Negotiation and Conflict Resolution
- Risk Analysis and Management
- Operations Management
Timeline
Project and Program Manager, Strategic Accounts
Mediafly
10.2023 - 02.2024
Implementation Manager
Case Status
06.2022 - 07.2023
Technology Project Manager
Broughton Partners
10.2019 - 04.2022
Project Manager
East Taylor Creative
07.2018 - 10.2019
Program / Project Manager
Codebase
02.2018 - 08.2018
Product Operations Manager /Product Owner
Pinscout
01.2015 - 01.2017
Product Specialist
Freelance
01.2013 - 01.2016
No Degree -
Santa Fe College
Completed a 24-week course covering both the theory and application of web development. Skills Learned; Computer Science applied to JavaScript, browser-based technologies, databases, server-side development, and quality assurance. -
Georgia Institute of Technology
iOS Development Certification -
Codebase
Scrum Developer, Certification -
Scrum Alliance
Certified Scrum Master, Certification -
Scrum Alliance
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