Laurie A. Weber
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional specialist. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Assistance Manager Deli
Fry's Food And Drug Store
Phoenix, AZ
04.2021 - 07.2022
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Warehouse Employee
Amazon
Phoenix, AZ
10.2020 - 04.2021
- Checked packages and merchandise for damage and notified vendors.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Shift supervisor
Wendy's
Scottsdale, United States
07.2018 - 10.2020
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
Personal Care Giver
Self Employed
Las Vegas, NV
09.2014 - 05.2018
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
Education
High School Diploma -
Washington High School
Phoenix, AZ05.1992
Skills
- Courteous with Strong Customer Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
Timeline
Assistance Manager Deli
Fry's Food And Drug Store
04.2021 - 07.2022
Warehouse Employee
Amazon
10.2020 - 04.2021
Shift supervisor
Wendy's
07.2018 - 10.2020
Personal Care Giver
Self Employed
09.2014 - 05.2018
High School Diploma -
Washington High School
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