Laurie Dowd
Long Branch
Summary
Accomplished Patient Account Specialist with a proven track record at Carolina Health, adept in medical billing expertise and fostering empathetic patient communications. Excelled in enhancing patient satisfaction and streamlining claims resolution, significantly improving cash flow. Demonstrates exceptional follow-up skills and a keen understanding of medical terminology, ensuring meticulous attention to detail and confidentiality in all transactions.
Experienced with patient account management, including billing and payment reconciliation. Utilizes skills in resolving account discrepancies and improving billing efficiency. Knowledge of healthcare regulations and customer service principles ensures effective financial management and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Account Specialist
Carolina Health Specialists
12.2014 - 11.2024
- Contacted patients after insurance was calculated to obtain payments.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Proactively identified potential issues in patient accounts, communicating with other departments as necessary to resolve discrepancies that could impact billing accuracy or timely reimbursements from insurance carriers.
- Improved cash flow by consistently meeting or exceeding collection targets through proactive account monitoring and follow-up efforts.
Office Manager
Coastal Cancer Center
04.2007 - 05.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School Diploma -
Keansburg High School
Keansburg, NJ06-1995
Skills
- Collections experience
- Patient account management
- Insurance verification
- HIPAA
- Medical terminology
- Medical billing expertise
- Payment processing
- Medical billing
Timeline
Patient Account Specialist
Carolina Health Specialists
12.2014 - 11.2024
Office Manager
Coastal Cancer Center
04.2007 - 05.2014
High School Diploma -
Keansburg High School
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