Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laurieanna Hughes

Copperas Cove

Summary

Dynamic automotive professional with a proven track record at Firestone Complete Auto, excelling in customer service and operational efficiency. Recognized for optimizing scheduling to reduce wait times and enhancing team performance through effective management. Strong mechanical knowledge and attention to detail drive successful repairs and maintenance, ensuring high-quality service delivery.

Overview

7
7
years of professional experience

Work History

Technician B

Republic Services
11.2022 - 07.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

Automotive Service Manager

Firestone Complete Auto
12.2021 - 03.2023
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.

Key Holder

Advance Auto Parts Warehouse
08.2020 - 02.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.

Lead Upper Bay

Jiffy Lube
09.2016 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

No Degree - Forensics Biology

Edmonds Community College
Lynnwood, WA
08-2024

High School Diploma -

Federal Way Highschool
Federal Way, WA
06-2018

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Installation and repair
  • Quality control
  • Mechanical Knowledge
  • Workload management

Languages

English
Native or Bilingual
Sign Language
Professional Working

Timeline

Technician B

Republic Services
11.2022 - 07.2023

Automotive Service Manager

Firestone Complete Auto
12.2021 - 03.2023

Key Holder

Advance Auto Parts Warehouse
08.2020 - 02.2022

Lead Upper Bay

Jiffy Lube
09.2016 - 06.2021

No Degree - Forensics Biology

Edmonds Community College

High School Diploma -

Federal Way Highschool

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