Laurie Danielle Yearber

• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.

Awards and Achievements:

-2024 Team Player Award

-2024 Level Up Award

• Managed all details of store: budget attainment, financial and inventory reports, employee hiring/training store manager. Successfully doubled stores sales volume while drastically improving stores profit (+$232,070) on the bottom line.

Awards and Achievements;

-2018 Spectrum of Excellence Award: Leaders Club: Budget Attainment

-2020 Spectrum of Excellence Award: Masters Club: Budget 5% + over

-2021 Spectrum of Excellence Award: Presidents Club Budget 10+ over

-2021 Gallon Gainer Award

• Assisted Store Manager of 1.1 million dollar store with batching, inventory, hiring employees and finding new leads through company objectives.

• Learned all aspects of managing the store and helping customers. I took responsibility for financial batching and streamlining inventory to gain profit with lower overhead.
• Collaborated with team to implement merchandising strategies and displays.
• Handled customer inquiries and resolved issues to enhance satisfaction.

• Learned many aspects of company, learned batching,closing and opening, customer relations, inventory management, marketing displays. Perfected multitasking in this 5+million dollar store.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Engaged customers in friendly, professional dialogue to determine needs.