Laurie DeCarlo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detailed Prior Authorization Specialist committed to never letting vital requests or documents go unprocessed. Diligent tracker of patient outcomes and caretaker feedback. Incorporates empathetic communications with professional best practices to satisfy plan members and business goals alike. Accounts Receivable Clerk specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records. Logical [Job Title] successful at completing accurate work under tight deadlines. Knowledgeable about generating invoices, processing payments and updating digital records. Proficient in [Software]. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
26
26
years of professional experience
Work History
Accounts Receivable Clerk
Physicians Care Surgical Hospital
11.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Receptionist
Physicians Care Surgical Hospital
05.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Assistant
Remax Action Associates/Mike McDaid
01.2014 - 11.2014
- Advertised client properties on websites, through social media and in real estate guides.
- Generated listings for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
- Communicated with clients to understand their property needs and preferences.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Oversaw the advertising of properties for web and print media.
- Met all monthly and quarterly sales goals.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Used Trend and other realtor databases to find properties for clients
- Worked closely with clients to get the appropriate loans, inspections and credit reports.
Owner
Umzie,LLC
07.2009 - 01.2014
- Developed an innovative product [Umzie® Tee Shirt Accessories]
- Analyzed industry trends and compiled market research data to inform planning and strategy.
- Directed targeted marketing efforts that introduced new products and promoted product visibility.
- Developed, marketed and sold Umzie®products
- Increased volume of business byby following up on leads, cold calling and networking.
- Utilized various marketing channels to brand product
- Built relationships with customers to increase likelihood of repeat business.
- Engaged with customers in a sincere and friendly manner.
Retail Director
Push The Rock Outfitters
06.1998 - 08.2001
- Drew garments and patterns and wrote instructions for use in reproducing commercial patterns.
- Negotiated with vendors on availability, product specs, distribution, delivery deadlines and price.
- Managed pricing decisions to achieve competitive position.
- Negotiated product prices with vendors.
- Gathered information from vendors regarding market trends and competitor activity.
- Traveled to store locations to review product mix, obtain feedback and share information.
- Coordinated upper management's market visits and key account calls.
- Contacted new and existing customersto discuss new products.
- Negotiated prices, terms of sale and service agreements.
- Analyzed and reported ocustomer activity, business trends, and areas of concern.
Skills
- Process implementation
- Creative design
- Product development
- Vendor sourcing and negotiations
- Customer relations
- New product introductions
- Brand development and management
- Excellent teamwork
- Client-oriented
- Time management
- Results-oriented
- Strong verbal communication
- Critical and creative thinking
- Data Entry and Database Software
- Patient Registration
- Front Desk Operations
- Financial records and reporting
- Accounts Receivable Software
- Insurance Verification
Accomplishments
- Conceptualized and visualized Umzie®Tee Shirt Accessories from infancy stage up through and including manufacturing, marketing, and delivery into the retail marketplace.
- Established product, brand, and business with a very low budget.
- Thoroughly communicated access of brand both locally, nationally and internationally
- Achieved communication between physicians office and hospital by completing prior authorizations with accuracy and efficiency.
Timeline
Accounts Receivable Clerk
Physicians Care Surgical Hospital
11.2022 - Current
Receptionist
Physicians Care Surgical Hospital
05.2017 - Current
Assistant
Remax Action Associates/Mike McDaid
01.2014 - 11.2014
Owner
Umzie,LLC
07.2009 - 01.2014
Retail Director
Push The Rock Outfitters
06.1998 - 08.2001
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