Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Evelyn Britton

Simpsonville,SC

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Bartender

Magnetic South Brewery
Greenville , SC
10.2023 - Current
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Greeted frequent visitors by name and explained new promotions.
  • Greeted guests with friendliness and professionalism.
  • Developed good working relationships with fellow employees through effective communication.

Bartender

New Mexico Hard Cider Tap Room
Santa Fe, NM
05.2023 - 08.2023
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted frequent visitors by name and explained new promotions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Greeted guests with friendliness and professionalism.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Developed good working relationships with fellow employees through effective communication.

Key Holder

Best Daze
Eldorado , NM
08.2022 - 05.2023
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Replenished merchandise displays throughout the store as needed.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Assisted customers with product selection and resolving complaints.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Delegated work to staff, setting priorities and goals.

Assistant Teacher

The Ark Childhood Devoplement
Los Alamos, NM
01.2022 - 08.2022
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Helped maintain a safe and orderly learning environment.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Protected confidential information related to staff and families.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Created colorful and attractive displays for bulletin boards and hallways.
  • Understood and followed oral and written directions.
  • Supervised small group activities.
  • Collaborated with other staff members to ensure student success.

Sales Associate

Rue 21
Española, NM
08.2020 - 04.2021
  • Increased purchase amounts by cross-selling with similar products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Computed purchases and received and processed cash or credit payment.
  • Developed trusting relationships with customers by making personal connections.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Hostess

Chili's Restaurant
Española, NM
06.2020 - 11.2020
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted servers in bussing tables when needed during busy periods.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Monitored dining area to assess server capacity and estimate wait times.

Administrative Assistant

New Mexico Treatment Services
Española, NM
11.2018 - 12.2019
  • Managed database systems containing customer contact information.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled appointments between clients and customers and internal staff members.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Northern New Mexico College
Española, NM
05-2019

Wade Hampton High School
Greenville, SC

Skills

  • High-Energy Attitude
  • Positive and Professional
  • Customer Service
  • Product Sales
  • Courteous Demeanor

Timeline

Bartender

Magnetic South Brewery
10.2023 - Current

Bartender

New Mexico Hard Cider Tap Room
05.2023 - 08.2023

Key Holder

Best Daze
08.2022 - 05.2023

Assistant Teacher

The Ark Childhood Devoplement
01.2022 - 08.2022

Sales Associate

Rue 21
08.2020 - 04.2021

Hostess

Chili's Restaurant
06.2020 - 11.2020

Administrative Assistant

New Mexico Treatment Services
11.2018 - 12.2019

High School Diploma -

Northern New Mexico College

Wade Hampton High School

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Laurie Evelyn Britton