Laurie K. Lynch
Marion
Summary
Dynamic IT leader with extensive experience at the Dept of Air Force, driving operational excellence through Agile methodologies and strategic IT planning. Successfully led teams to enhance system reliability and user satisfaction, implementing innovative solutions that resolved 17,000 monthly Salesforce errors. Proven ability in quality assurance and team management, fostering collaboration and productivity.
Overview
9
9
years of professional experience
Work History
Supervisory IT Specialist
Dept of Air Force
03.2024 - Current
- Successfully led a dynamic team of 12 employees to tackle HR Systems Requirements Testing, delivering high-quality software and web applications through meticulous Quality Assurance (QA) processes.
- Proactively conducted in-depth testing and troubleshooting to resolve bugs and smooth out user experience hiccups, driving enhanced performance.
- Orchestrated the Software Delivery Life Cycle (SDLC) with precision, coordinating cross-team efforts and ensuring seamless release schedules and deployments.
- Championed streamlined workflows to eliminate bottlenecks, reduce delays, and boost overall accuracy—bringing order to chaos with efficiency at the forefront.
- Innovated automated regression tests using Tricentis/Tosca and tackled Salesforce flow errors head-on, achieving measurable improvements in operational efficiency.
- Efficiently resolved 17,000 monthly Salesforce errors, enhancing system reliability and ensuring seamless functionality for critical business operations. Leveraged analytical expertise to identify root cause, implement effective solutions, and reduce recutting issues, contributing to improved user experience and operational efficiency.
- Designed and implemented a comprehensive beta testing process to evaluate and enhance IT infrastructure. Collaborated with cross-functional teams to identify potential vulnerabilities, optimize system performance, and ensure seamless integration of new technologies into existing frameworks. This initiative resulted in improved system stability, increased efficiency, and proactive identification of potential issues before full-scale deployment.
Supervisory IT Program Manager
Dept of Air Force
02.2022 - 03.2024
- Transformed the promotion testing process for E5/E6 personnel by spearheading the implementation of the first electronic promotion testing platform as the Program Manager. Successfully led a multidisciplinary team to streamline operations, enhance accuracy, and modernize testing methodologies, setting a new standard for efficiency and effectiveness.Championed the launch of the Air Force Integrated Personnel and Pay System (AFIPPS), driving innovation and operational excellence.
- Oversaw mission-critical Air Force applications, consistently improving functionality and elevating user satisfaction through targeted enhancements.
- Empowered and mentored Test Managers, refining Agile methodologies for Salesforce platforms and fostering a culture of continuous improvement.
- Delivered a game-changing electronic testing platform, revolutionizing capabilities for Air Expeditionary Force systems and advancing operational readiness.
- Managed over 270 Military Personnel Data System (MilPDS) processes, ensuring data integrity, accuracy, and compliance across critical operations. Directed end-to end IT lifecycle management across key domains, aligning technological initiatives with strategic organizational objectives. Championed process improvements and technology enhancements, resulting in streamlined workflows, optimized system performance, and enhanced mission readiness.
Supervisory Operations Specialist
Dept of Air Force
01.2021 - 02.2022
- Directed and inspired a talented team of 9 as Configuration Operation Branch Chief, fostering growth, collaboration, and excellence.
- Drove the efforts of 5 high-performing Scrum Teams to deliver Minimum Viable Products (MVPs) for the multimillion-dollar Customer Relationships Management (CRM) myFSS project, turning ambitious goals into reality.
- Pioneered the adoption of Agile methodologies, ensuring the delivery of top-tier products on time and within budget—raising the bar for efficiency and quality.
- Contributed to the successful development and deployment of the myFSS system, enabling Total Force Airmen to access personnel services through a centralized, efficient digital platform. Played a key role in enhancing system functionality and usability while driving operational improvements across the force.
- Served as the key liaison among stakeholders, technical teams, and end-users, delivering valuable insights to prioritize project objectives and ensure successful outcomes. Proactively addressed complex operational challenges, driving effective solutions throughout the implementation process.
Information Technology Specialist
Dept of Air Force
06.2019 - 01.2021
- Directed a high-performing team of 15 to implement and integrate a cutting-edge Customer Relationship Management (CRM) system (myFSS), revolutionizing operational workflows, enhancing communication efficiency, and driving measurable improvements in organizational productivity and mission success.
- Established and helmed an Agile Operations Division, delivering innovative, mission-driven improvements with precision and speed.
- Mentored and inspired DTA PALACE ACQUIRE interns, crafting impactful training experiences and unlocking their full potential for success.
- Authored the Agile Operations Division Charter, defining the mission, vision, and strategic objectives to guide the division's initiatives and operational framework. Established key principles and processes to promote agile methodologies, enhance cross-functional collaboration, and ensure alignment with organizational goals. Played a critical role in laying the foundation for a culture of continuous improvement and adaptive project management.
Information Technology Specialist
Dept of Air Force
04.2016 - 06.2019
- Selected as the Technical Point of Contact for a $24 million contract, effectively overseeing 18 work streams while ensuring strict budget compliance through comprehensive oversight, detailed reviews, and precise reporting.
- As Program Manager, orchestrated the transformation and optimization of military library operations, including the Combat Related Special Compensation (CRSC), POW/MIA, and Casualty programs, ensuring timely and accurate support for service members and their families, enhancing organizational efficiency, and aligning operations with mission-critical goals.
- Directed the successful execution of the Case Manager System (CMS) and Aerospace Expeditionary Force (AEF) programs, advancing mission-critical objectives through strategic vision, precise oversight, and flawless coordination, achieving measurable outcomes with lasting impact.
- Orchestrated the development of comprehensive requirements and detailed test cases for the Government Retirement Benefits (GRB) Platform, a tool streamlining retirement planning and benefits access for employees, driving efficiency, precision, and seamless execution through strategic oversight.
Education
Bachelor of Science - Business Administration
Wayland Baptist University
Plainview, TX05-2008
Associate of Arts - Business Administration And Management
St. Philips College
San Antonio, TX07-2005
Skills
- Leadership and Team Management: Extensive experience leading and mentoring teams, ensuring alignment with organizational goals while fostering collaboration and productivity
- Agile Project Management: Expertise in implementing Agile methodologies, including Scrum, to manage complex projects, optimize workflows, and deliver high-quality results
- Strategic IT Planning and Execution: Proven ability to strategize, design, and execute IT systems and programs that align with mission-critical objectives and enhance operational efficiency
- Quality Assurance and Testing: Strong skills in quality assurance, comprehensive testing, and evaluating IT systems to ensure functionality, reliability, and user satisfaction
- Software Delivery Life Cycle (SDLC) Oversight: Experience managing the complete SDLC, including planning, development, testing, and deployment, to ensure seamless delivery of IT solutions
- Process Optimization and Problem Solving: Demonstrated ability to streamline workflows, resolve system errors, and implement innovative solutions to improve efficiency and performance
Training & Certificates
- 27 Jul 2024 to 24 Jan 2025: 40 hours per week, Deputy, Value Stream & Product Manager, GS-2210-14, Platform One - Cloud Native Access Point (CNAP), Lackland AFB, TX 78205, Supervisor: Mr. Ernesto Brux, 843-730-3134. Applied and selected for a 6-month resident program under the CNAP Value Stream.
- 01 Nov 2024: Agile Program Management via Coursea
- 08 Feb 2024: SYS600 Wide Area Workflow Acceptor Course
- 08 Feb 2024: SYS601 – Wide Area Workflow (WAWF) Acceptor
- 02 Feb 2024: ACQ0030 - Overview of Acquisition Ethics
- 02 Feb 2024: CLC206 - COR In A Contingency Environment
- 13 Oct 2023: Industry Standard Project Management
- 16 Oct 2023: CLC106 Contracting Officer's Representative with a Mission Focus
- 2 Jun 2022: Unconscious Bias Training
- 10 Dec 2021: Certified, CompTia Security+ (Recertified until 2027)
- 24 Jun 2020: Certified Agile Leadership
- 04 May 2020: USAF Emerging Leader Course
- 10 Feb 2020: ACQ 1700 Agile for DoD Acquisition
- 22 Jan 2020: PMI-ACP/Agile Certified Practitioner
- 9 Aug 2019: Agile Training
- 25 Jul 2019: Certified Scum/Product Owner
- 27 Jun 2019: Effective User Stories
- 22 May 2019: Privacy/SOR/PIA Specialized Training Workshop
- 26 Mar 2019: Certified Scrum Master 2
- 6 Mar 2019: ITIL Foundation Certificate in IT Service Management
- 3 Dec 2017: ACQ101 Fundamentals of Systems Acquisition Management - Section - 304
- 2016: CLC106 Section 889 - Contracting Officer Representative with a Mission Focus
- 2016: CLM003 Section 889 - Overview of Acquisition Ethics
Timeline
Supervisory IT Specialist
Dept of Air Force
03.2024 - Current
Supervisory IT Program Manager
Dept of Air Force
02.2022 - 03.2024
Supervisory Operations Specialist
Dept of Air Force
01.2021 - 02.2022
Information Technology Specialist
Dept of Air Force
06.2019 - 01.2021
Information Technology Specialist
Dept of Air Force
04.2016 - 06.2019
Bachelor of Science - Business Administration
Wayland Baptist University
Associate of Arts - Business Administration And Management
St. Philips College
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