Laurie L. Maestas
Commerce City,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Senior Customer Service Representative
SCL Health System
01.2017 - 12.2021
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments via phone, in person, and through email.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
Front End Clerk
Albertsons
10.2015 - 11.2016
- Completed forms for store membership cards, and special programs.
- Kept front end areas clean and organized for professional appeal to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Accepted payments, returned change and issued receipts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Childcare Provider
Laurie’s Daycare
10.1998 - 05.2010
- Responded to inquiries from parents and guardians.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed age-appropriate activities and crafts to engage children.
- Encouraged children's emotional and social development.
Education
GED -
Emily Griffith Technical College
Denver, CO2012
Skills
- Operational Requirements
- Customer Inquiries
- Balancing Daily Deposits
- Document Uploading
- Reviewing Patient Information
- Diagnostic Codes
- Issue Research
Timeline
Senior Customer Service Representative
SCL Health System
01.2017 - 12.2021
Front End Clerk
Albertsons
10.2015 - 11.2016
Childcare Provider
Laurie’s Daycare
10.1998 - 05.2010
GED -
Emily Griffith Technical College
Similar Profiles
Mary WayneMary Wayne
Certified Pharmacy Technician at SCL Health SystemCertified Pharmacy Technician at SCL Health System
Halimah ZouhairHalimah Zouhair
Him Analyst at SCL Health SystemHim Analyst at SCL Health System
Ann RodriguezAnn Rodriguez
Shift Specialty Coordinator at SCL Health SystemShift Specialty Coordinator at SCL Health System
Marco CabralMarco Cabral
Laborer at ConstructionLaborer at Construction
Kamil KhimaniKamil Khimani
Intern Manager at Metro by T-MobileIntern Manager at Metro by T-Mobile