Laurie L. Maestas
Commerce City,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Senior Customer Service Representative
SCL Health System
2017.01 - 2021.12
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments via phone, in person, and through email.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
Front End Clerk
Albertsons
2015.10 - 2016.11
- Completed forms for store membership cards, and special programs.
- Kept front end areas clean and organized for professional appeal to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Accepted payments, returned change and issued receipts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Childcare Provider
Laurie’s Daycare
1998.10 - 2010.05
- Responded to inquiries from parents and guardians.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed age-appropriate activities and crafts to engage children.
- Encouraged children's emotional and social development.
Education
GED -
Emily Griffith Technical College
Denver, CO2012
Skills
- Operational Requirements
- Customer Inquiries
- Balancing Daily Deposits
- Document Uploading
- Reviewing Patient Information
- Diagnostic Codes
- Issue Research
Timeline
Senior Customer Service Representative
SCL Health System
2017.01 - 2021.12
Front End Clerk
Albertsons
2015.10 - 2016.11
Childcare Provider
Laurie’s Daycare
1998.10 - 2010.05
GED -
Emily Griffith Technical College