LAURIELL SMITH
Southfield,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Waitress
Weve Got Brunch
05.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Supported needs of wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Waitress
Original Pancake House
01.2015 - 05.2023
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
Logistics Manager/Dispatcher Office Assistant
Shazor Logistics
01.2018 - 12.2021
- Utilized strong multi-tasking and organization skills daily
- Oversaw the timely dispatch and safe receipt, storage, and retrieval of material goods
- Expedited delivery of urgently required items through correspondence to inventory control points, and manufacturers or other departments.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
Customer Service Agent
DTE Energy
02.2011 - 12.2017
- Responded effectively and clearly to address requests in person or over the phone, and to written or verbal instructions.
- Corresponded with customers regarding billing questions, program rates and programming information
- Assisted with pre-screening of new hire employees and orientation classes Assisted with training and floor support as a point of contact for new hire employees
Education
Wayne County Community College District
Detroit, MISkills
- Safe Food Handling
- Menu Recommendations
- Customer Service
- Dining Area Maintenance
- Guest Relations Management
Timeline
Waitress
Weve Got Brunch
05.2023 - Current
Logistics Manager/Dispatcher Office Assistant
Shazor Logistics
01.2018 - 12.2021
Waitress
Original Pancake House
01.2015 - 05.2023
Customer Service Agent
DTE Energy
02.2011 - 12.2017
Wayne County Community College District
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