Lauriell Smith
Southfield,MI
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and Spirits. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
14
14
years of professional experience
Work History
Lead Server
Weve Got Brunch
West Bloomfield, MI
05.2022 - Current
- Processed guest checks using POS system accurately.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Business Owner
Sheologi Beauty Bar
Detroit, MI
10.2020 - Current
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Monitored cash flow to ensure proper budgeting of resources.
Lead Server
Original Pancake House
Southfield, MI
08.2017 - 05.2022
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Verified accuracy of bills before presenting them to customers.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Assistant Manager
Olas Kitchen
West Bloomfield, MI
02.2015 - 08.2017
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Original Pancakes House
Birmingham, MI
08.2010 - 01.2015
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- Performance Management
- Strategic Planning
- Team Leadership
- Verbal and written communication
- Performance Evaluations
- Schedule Preparation
- Time Management
Affiliations
- Cheer Coach
- Mentor
Timeline
Lead Server
Weve Got Brunch
05.2022 - Current
Business Owner
Sheologi Beauty Bar
10.2020 - Current
Lead Server
Original Pancake House
08.2017 - 05.2022
Assistant Manager
Olas Kitchen
02.2015 - 08.2017
Server
Original Pancakes House
08.2010 - 01.2015
Some College (No Degree) -
Southern New Hampshire University
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