Laurie Rush
7719 Geist Estates Ct, Indianapolis,IN
Summary
Being adept at fostering client relationships and resolving complex issues allowed me to be able to enhance customer satisfaction and retention at Smart Care Equipment Solutions.
I am a dependable person that is successful at managing multiple priorities with a positive attitude and I have a willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Service Delivery Specialist
Smart Care Equipment Solutions
08.2015 - Current
- Communicate with service partner personnel informing them of customer questions concerning ETAs or parts needed.
- Create and email estimates to customers in a timely manner to minimize service delays.
- Resolve escalated customer issues, ensuring their satisfaction while adhering to company guidelines.
- Serve as a key point of contact for clients, account managers, and service partners fostering strong relationships and improving client retention rates.
- Train new team members on company policies and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Service Delivery Specialist
Knowledge Services
08.2014 - 08.2015
- Maintained effective feedback channels between clients and service partners, ensuring continuous improvement in operations.
- Followed up with service partners to make sure that they completed orders in a timely manner.
Administrator
The Safe Place
08.2012 - 08.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Customer Service Representative
The Hartford
07.2009 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Administration
Indiana Wesleyan
3777 Priority Way S Dr, Indianapolis IN 46240Skills
- Customer satisfaction
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Self motivation
- Decision-making
- Adaptability and flexibility
- Professionalism
Accomplishments
- Employee of The Month on multiple occasions
- 2018 Subagent Network dispatcher of the year
- 2019 Customer Support Team employee of the year
Timeline
Service Delivery Specialist
Smart Care Equipment Solutions
08.2015 - Current
Service Delivery Specialist
Knowledge Services
08.2014 - 08.2015
Administrator
The Safe Place
08.2012 - 08.2014
Customer Service Representative
The Hartford
07.2009 - 08.2012
No Degree - Business Administration
Indiana Wesleyan
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