Laurin Herbert
West Columbia,SC
Summary
Seasoned professional with over a decade of extensive experience in the financial services industry, particularly within the insurance and tax solutions sector. Currently serving in a leadership capacity at Experian Employer Services, I specialize in navigating complex regulatory landscapes while maximizing tax credits and incentives for clients. Equipped with a strong foundation in research, legal and data analysis, persuasive writing, and risk assessment, I am dedicated to ensuring meticulous compliance adherence in evolving regulatory environments. Known for fostering collaborative and diverse teams, I leverage my expertise, leadership acumen, and emotional intelligence to empower colleagues and drive organizational success.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Senior Legal & Compliance Analyst - Team Lead
Experian Employer Services- Credits & Incentives
12.2023 - Current
- Supervised and trained team of eligibility specialists, including paralegals and attorneys, through individualized feedback and group training sessions, empowering direct reports to hone research, analysis, and writing skills.
- Assigned and managed team projects at all stages to include brainstorming sessions, execution strategy, and performed mandatory edits of all eligibility memorandum drafts prior to final approval, while ensuring timely and compliant client delivery, consistently hitting internal benchmarks for team success.
- Collaborated with larger Eligibility Specialist Team to expeditiously close over 200 projects last week of January 2024 while maintaining all due diligence processes and emphasis on high-quality output.
- Executed high-deal value, large employer government order projects and ensured precise documentation of complex eligibility arguments for clients' audit-ready eligibility memorandum.
- Contributed to company's ability to meet and exceed forecasting goals, delivering over $150 Million in credits over program's lifetime.
Legal & Compliance Analyst
Experian Employer Services- Credits & Incentives
03.2023 - 12.2023
- Performed government orders research, legal and data analysis, assessed project risk and prepared audit-ready eligibility memorandums for clients seeking Employee Retention Credit (ERC).
- Crafted detailed arguments for clients' eligibility using extensive critical thinking and strong persuasive writing skills, utilizing quantitative and qualitative substantiation methods.
- Interpreted and analyzed various forms, including Forms 941, 3508, and 1094-C.
- Facilitated client calls to understand client's business operations and impacts to determine eligibility and communicated complex eligibility concepts, requirements, and decisions effectively, clearly, and professionally.
- Proven track record of excelling in organizational, time management, and problem-solving capacities while effectively managing numerous projects, consistently surpassing individual metrics, and successfully collaborating with peers, cross-functional teams, and management.
- Outperformed the established High-Performance Benchmark for productivity by 31% and outperformed peers by 47%, as determined by average cases closed weekly.
- Developed and implemented a Pre-Work Checklist with the November 2023 New Hire Class to further standardize and streamline program processes and provide tools for success.
- Conducted weekly training for new hires to introduce ERC concepts and build a solid foundation for working on individually assigned cases.
Licensed Insurance Account Manager
Harold Campbell State Farm
01.2014 - 03.2023
- Advised clients during fact-finding appointments on appropriate property, casualty, life, and health insurance products based on individual needs analysis and financial situations.
- Prepared and delivered customized presentations utilizing data analysis to identify coverage gaps and written coverage summary comparisons to facilitate asset protection plans and risk mitigation goals for prospects and clients.
- Facilitated successful credit card, deposit product, and vehicle loan applications for clients by guiding them through the process step-by-step while adhering to all compliance guidelines.
- Stayed abreast of market trends and competitor offerings, enabling informed recommendations tailored to individual client needs.
- Collaborated effectively with team members to achieve shared goals, consistently exceeding performance targets.
- Utilized CRM software to manage client relationships and maintain client confidentiality, complying with all policies and procedures regarding sensitive private information.
- Maintained high level of knowledge regarding insurance and banking product regulations through ongoing continuing education courses and certifications to ensure compliance in all transactions.
Licensed Insurance Representative
Frank Manning State Farm
02.2013 - 12.2013
- Provided auto, homeowners, renters, and other various property and casualty insurance products to individuals and businesses in the surrounding community.
- Determined client needs by assessing existing coverages and aligning enhancements with new products and services to meet long-term goals and budget requirements.
- Built relationships and provided excellent customer service through active listening, insurance policy education, problem-solving, and responding swiftly to client needs and concerns.
- Provided exceptional customer service during claim processing, guiding clients through each step empathetically and professionally.
- Sent billing reminders, collected premiums, and performed end-of-day tasks, including taking deposits to the bank.
Internship - Bedsider Ambassador
Natl Campaign To Prevent Teen & Unplanned Preg
01.2013 - 05.2013
- Worked with team of SC Ambassadors and volunteers to promote Bedsider.org, website dedicated to unplanned pregnancy prevention and awareness.
- Developed events to facilitate traffic to Bedsider website and Facebook page to promote organization's mission.
Education
Bachelor of Arts - Public Health
University of South Carolina
Columbia, SC12.2013
College of Charleston
Charleston, SCAcademic Diploma With Honors -
Batesburg-Leesville High School
Batesburg-Leesville, SC05.2009
Skills
- Research
- Legal Analysis
- Persuasive Writing
- Effective Communication
- Task Prioritization
- Proactive and Self-Motivated
- Time Management
- Critical Thinking
- Problem-Solving
- Microsoft Office 365
- Salesforce
- Moneyspire
Certification
Enrolled Agent, IRS (In Progress) - Anticipated Completion: Summer 2024
South Carolina Insurance Producer License , NPN: 16915686
Property, Casualty, Personal Lines (03/2013 - Current)
National Flood Insurance Program Certification (2015- Current)
Life, Accident, & Health or Sickness (04/2014 - Current)
Long-Term Care (2016- Current)
Fixed Annuities (2020-Current)
State Farm Bank Certified (2013-2021)
Authorized to sell Credit Cards, Deposit Products, Vehicle Loans
Timeline
Senior Legal & Compliance Analyst - Team Lead
Experian Employer Services- Credits & Incentives
12.2023 - Current
Legal & Compliance Analyst
Experian Employer Services- Credits & Incentives
03.2023 - 12.2023
Licensed Insurance Account Manager
Harold Campbell State Farm
01.2014 - 03.2023
Licensed Insurance Representative
Frank Manning State Farm
02.2013 - 12.2013
Internship - Bedsider Ambassador
Natl Campaign To Prevent Teen & Unplanned Preg
01.2013 - 05.2013
Bachelor of Arts - Public Health
University of South Carolina
College of Charleston
Academic Diploma With Honors -
Batesburg-Leesville High School
Similar Profiles
John WalshJohn Walsh
Client Support Analyst at Experian Employer ServicesClient Support Analyst at Experian Employer Services
S. LokeshS. Lokesh
Assistant Manager at TVS CREDITS SERVICES LIMITEDAssistant Manager at TVS CREDITS SERVICES LIMITED
Aimee Rose Dela CruzAimee Rose Dela Cruz
Tax Director at Corporate Incentives Group, Tax Services Group, Isla Lipana & CoTax Director at Corporate Incentives Group, Tax Services Group, Isla Lipana & Co
Simone McKimSimone McKim
Executive Assistant at Gray Collegiate AcademyExecutive Assistant at Gray Collegiate Academy
Jose GallardoJose Gallardo
Disability Claims Examiner at Disability Determination ServicesDisability Claims Examiner at Disability Determination Services