Laurin SULLIVAN
Stockton,CA
Summary
Young, energetic 24 year-old with a talent for education, handling merchandise, creative writing, and a bit of technology. Proven history of fostering enthusiasm to meet team, individual and management objectives. Not afraid to put herself out there to get any kind of job finished. Able to learn jobs fast and more than happy to be taught.
Overview
11
11
years of professional experience
Work History
Educator Assistant
Beth Shalom
Pittsburgh, PA
11.2021 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Assisted teacher with developing creative program suitable for preschool children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Customer Service Specialist
Guardian Protection
Pittsburgh, PA
01.2021 - 03.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Special Education PAAS, Lodi School District
Lodi, CA
10.2019 - 08.2020
- Met one-on-one with autism students, utilizing customized behavioral plans
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs
- Provided support to students through specialized accommodations, extra assistance and educational assessments
- Provided students with personalized educational, behavioral and emotional support
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency
- Physically and verbally interacted with students to engage individuals and groups throughout day
- Applied positive reinforcement for performance to redirect negative behaviors
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Vendor Stocker
Manuel Cardona
Stockton, CA
01.2016 - 08.2020
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise
- Stocked and rotated products, supplies and paper goods to optimize freshness
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor
- Removed outdated and overripe items from stock to eliminate health risks
- Secured products when transporting to different areas of store to prevent merchandise damage.
Sales Associate
Build-A-Bear
Stockton, CA
10.2018 - 08.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Negotiated and closed deals with minimal oversight
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Educated customers on product and service offerings
- Recommended merchandise to customers based on needs and preferences.
After-school Staff
The Table Community
Stockton, CA
11.2016 - 08.2018
- Conducted small group and individual classroom activities with students based on differentiated learning needs
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and Common Core standards
- Applied proactive behavior management techniques to facilitate classroom discipline
- Built and strengthened positive relationships with students, parents and teaching staff.
Church Nursery Worker
Christian Life Center
Stockton, CA
01.2016 - 08.2018
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies
- Identified concerns and signs of emotional or developmental problems and discussed issues with management and families
- Assisted children in development of social, communication and problem-solving skills
- Kept children safe and secure at all times
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Communicated with parents or guardians about daily activities, behaviors and upcoming events
- Enforced rules to teach manners and maintain safe environment.
Education
No Degree - Psychology
San Joaquin Delta College
Stockton, CAHigh School Diploma - undefined
Stockton Christian Academy
05.2016
Skills
- Social skills development
- Basic clerical knowledge
- Effective communication
- Problem resolution
- Quick decision making
- Merchandising knowledge
- Reliable and punctual
- Listening skills
- Energetic self-starter
- Ease with Computers and Technology
- Document and File Management
- Written Communication
- Group and individual instruction
Timeline
Educator Assistant
Beth Shalom
11.2021 - Current
Customer Service Specialist
Guardian Protection
01.2021 - 03.2021
Special Education PAAS, Lodi School District
10.2019 - 08.2020
Sales Associate
Build-A-Bear
10.2018 - 08.2019
After-school Staff
The Table Community
11.2016 - 08.2018
Vendor Stocker
Manuel Cardona
01.2016 - 08.2020
Church Nursery Worker
Christian Life Center
01.2016 - 08.2018
No Degree - Psychology
San Joaquin Delta College
High School Diploma - undefined
Stockton Christian Academy
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