Laurin Wiggins
Summary
Currently employed as a Consumer Access Specialist at the AdventHealth Waterford Lakes ER, I am a reliable medical office professional who offers 10+ years of experience working in busy settings with high patient volumes. Devoted to giving every consumer and guest a positive and memorable experience, through the strengths of my attentive and interpersonal skills along with a strong work ethic, I demonstrate my diligence while interacting and communicating with clarity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consumer Access Specialist
Adventhealth Waterford Lakes ER
Orlando, FL
10.2023 - Current
- Greeted patients and verified patient information for registration process.
- Entered patient demographic and financial data into computer system accurately.
- Collected co-payments and other payments from patients.
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Assisted visitors and answered their questions regarding hospital services or directions within the facility.
- Responded quickly to changes in workload due to fluctuations in patient volume.
Medical Receptionist
AdventHealth Medical Group
Apopka, FL
01.2023 - 10.2023
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
Correspondence Representative
AdventHealth Trickel Building
03.2021 - 01.2023
- Responsible for providing resolution by receiving and responding to all billing correspondence in the form of email, postal mail, and fax for the Patient Financial Services department at high volume
- Communicates with personnel in other departments and regions, if needed
- Assists with patient billing, insurance, and attorney inquiries by triaging to the appropriate department and meeting financial needs
- Resolves patient billing complaints and issues by applying skill sets learned
- Proficient in Cerner databases as well as Microsoft Office applications.
Consumer Experience Specialist
AdventHealth Trickel Building
03.2020 - 03.2021
- Responsible for providing excellent service by meeting the financial needs of consumers and guests with strong listening and communicative skills
- Conduct patient payments and collections and assist with insurance and attorney inquiries all while striving to provide one call resolutions.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Diet Office Clerk
AdventHealth Apopka
11.2016 - 03.2020
- Promptly care for patients and guests by way of nutrition by receiving related phone calls to provide resolutions, meal options or diet changes within a hospital setting
- Proficient in CBORD and Cerner databases as well as Microsoft Word, Excel, and Outlook programs
- Provided training to new associates
- Assisted management as needed.
Nutritional Services Attendant
AdventHealth Altamonte Springs
02.2013 - 11.2016
- Maintained a positive and courteous demeanor while communicated effectively.
- Utilized digital diet office application (CBORD), approved scripting and beside menu entry to guide and input patient menu selections that comply with the prescribed diet order while improving patient satisfaction.
- Noted a record of patient preferences and pertinent information on patient accounts.
- Demonstrated knowledge and competency with age specific considerations, patient diets, and allergies.
- Assembled trans and ensured all patient food deliveries and retrievals were consistent with established timeframes, per department standards.
- Checked with patients to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Associate of Arts and Sciences - Surgical Technology
Concorde Career Institute - Orlando
Orlando, FL02-2025
Associate of Arts And Sciences - Entrepreneurship And Business Mgmt
Seminole State College of Florida
Sanford, FLAssociate of Arts - General Studies
Oakwood University
HuntsvilleSkills
- High attention to detail
- Reliable
- Ethical
- Multi tasker
- Self Motivated
- Adaptable
Affiliations
- Member, AIGA Volunteer Committee Board
- Event Logistics Lead, AIGA Mentorship Program
Certification
- Entrepreneurship, Technical Certificate
- Business Specialist, Technical Certificate
Timeline
Consumer Access Specialist
Adventhealth Waterford Lakes ER
10.2023 - Current
Medical Receptionist
AdventHealth Medical Group
01.2023 - 10.2023
Correspondence Representative
AdventHealth Trickel Building
03.2021 - 01.2023
Consumer Experience Specialist
AdventHealth Trickel Building
03.2020 - 03.2021
Diet Office Clerk
AdventHealth Apopka
11.2016 - 03.2020
Nutritional Services Attendant
AdventHealth Altamonte Springs
02.2013 - 11.2016
Associate of Arts and Sciences - Surgical Technology
Concorde Career Institute - Orlando
Associate of Arts And Sciences - Entrepreneurship And Business Mgmt
Seminole State College of Florida
Associate of Arts - General Studies
Oakwood University
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