LAURINDA SAMUELS
Woodsboro,MD
Summary
An accomplished professional with a proven track record in the Sales and Hospitality Industry, I possess a unique blend of expertise in Front desk, Sales, Entertainment coupled with a strong aptitude for strategic thinking and problem-solving. With over 10 years of experience. I have consistently delivered exceptional results by leveraging keen analytical abilities, creativity, and adaptability to drive innovation and overcome complex challenges.
Throughout my career, I have demonstrated a remarkable ability to lead cross-functional teams, fostering collaboration and cultivating high-performance culture. I excel at translating organizational goals into actual plans, implementing robust strategies, and exceling with precision to achieve measurable outcomes. My strong communication skills enable me to effectively engage stakeholders at all levels, building long-lasting relationships and driving consensus in the pursuit of shared objectives.
I thrive in dynamic environments that require agility and resourcefulness, where I can anticipate growth and organize operational efficiency. I stay at the forefront of industry trends and emerging technologies, enabling me to identify opportunities for innovation and capitalize on market shifts. My commitment to continuous learning and professional development ensures that I remain adaptable and resilient in the face of evolving business landscapes.
Recognized for my meticulous attention to detail, and ability to deliver results within challenging timelines, I have consistently earned accolades and exceeded expectations. As a dedicated professional, I am passionate about making meaningful impact and driving transformative change in organizations.
In summary, I am a result-oriented professional with a proven ability to drive success through strategic thinking, leadership, and innovation. I am eager to leverage my expertise and contribute to the growth and success of an organization that values excellence, creativity, and a forward-thinking mindset.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrator
CRW One Group LLC
01.2023 - Current
- Manage office operations and administrative functions
- Coordinate and Schedule meetings, appointments, and travel arrangements for staff
- Maintain office supplies, equipment, and facilities, ensuring well-functioning and organized workplace
- Assist with onboarding and hiring process for potential new employees, including setting up workstations, and providing all necessary resources
- Filtering and handling incoming and outgoing correspondence, including emails and phone calls
- Assist with HR activities such as maintaining employee records and assisting with payroll
- Assist in organizing company events and maintaining vendor relationships
- Maintain confidentiality and security sensitive information
- Provide general administrative support to various departments within organization
- Order equipment and shipping to customers’ address in a timely manner
- Assist with special tasks as needed.
Front Desk Agent
Spring Hill Suites by Marriott
10.2023 - 12.2023
- Greet and welcome guests as they arrive, providing a positive first impression of the establishment
- Check-in and Check-out guests efficiently, ensuring accuracy in reservations and payment transactions
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guests’ satisfaction
- Maintain a neat and organized Front Desk area, ensuring all necessary supplies are stocked and readily available
- Answering incoming calls, redirecting them to the appropriate department or taking messages as necessary
- Provide information about services, amenities, and local attractions to guests, offering recommendations and guidance as needed
- Assist in managing reservations, cancellations, and modifications, ensure accuracy in the booking system
- Process payments, handle cash, credit card transactions and maintain a balanced cash drawer
- Collaborate with other hotel staff to ensure smooth operations and provide support in various tasks when necessary
- Follow established procedures for handling emergencies such as fire alarms and medical situations and promptly inform the relevant authorities or personnel
- Uphold a high standard of customer service, following the hotel’s policies and procedures
- Utilize computer systems and software to manage reservations, guests’ information, and other administrative tasks efficiently.
Service Desk Agent
Planet Fitness
09.2023 - 12.2023
- Greeting and assisting the members with a friendly and professional demeanor
- Providing exceptional customer service by resolving member inquiries and concerns in person, over the phone or via email
- Assisting with membership sign-ups, and changes, ensuring accurate and up-to-date information
- Maintaining a clean and organized service desk area, including keeping track of member files and paperwork
- Operating the gym’s computer system to check-in members, schedule tours and manage class registrations
- Promoting gym services, classes and amenities to members and prospects
- Handling cash and card transactions, including: membership fees, retail purchases, and snack bar sales
- Responding to and addressing facility-related issues and emergencies, such as equipment malfunctions or safety concerns
- Providing basic technical support for gym equipment, such as; treadmills, bikes, stair-steppers, weighted machinery, etc
- Collaborating with other gym staff to ensure a smooth operation and positive member experience.
Loyalty and Travel Consultant (Assistant Manager)
Beaches Turks and Caicos
03.2019 - 12.2022
- Consult with guests to understand their travel needs, preferences and budget to provide expert advice and recommendations for travel destinations, accommodations, transportation, and activities
- Plan and organize travel itineraries inclusive of flights, accommodations, tours, transfers, and any other travel –related services
- Research and stay updated on the travel industry trends, destinations, and regulations to provide accurate and current information to the guests
- Make reservations, booking and issue tickets for transportation, lodging tours and other services using booking systems and ensuring all details are accurate
- Provide excellent customer service by addressing any concerns, inquiries or changes in travel plans before, during and after the trip
- Assist in resolving travel-related emergencies or issues, such as flight cancellations, delays, or changes in itineraries, providing alternative solutions or accommodations
- Maintain guests’ records and information in a systematic and organized manner, ensuring confidentiality and accuracy
- Collaborate with other team members to provide comprehensive travel solutions and improve service offerings
- Meet sales targets and objectives, actively promoting travel packages and special deals to boost sales and generate revenue for the Resort.
Medical Assistant (Volunteer)
GraceBay Medical Center
03.2020 - 11.2020
- Handling Administrative Duties; managing Front desks tasks, welcome all patients, answer all incoming calls with the correct telephone etiquette, billing, insurance claims, and maintaining patient confidentiality
- Scheduling Appointments and managing patient appointments, follow-ups and coordinate with other healthcare providers as needed
- Accurately documenting patient information and treatment plans in electronic health records system
- Ensure that the medical instruments are properly cleaned, sterilized and ready for use
- Maintain cleanliness of the Examination Rooms.
Entertainment Coordinator (Shift Lead)
Beaches Turks and Caicos
03.2015 - 03.2019
- Coordinate and organize entertainment events, including concerts, Theatre productions, shows, awards and festivals
- Collaborate with event organizers, production teams, artists, and vendors to plan and execute entertainment programs
- Research and identify suitable entertainment options based on event objectives, target audience, and budget
- Negotiate contracts and agreements with artists, performers, and entertainment agencies
- Manage logistical aspects of entertainment events, such as scheduling, venue selection, and technical requirements
- Ensure compliance with legal and safety regulations for entertainment activities and performances
- Handle budgeting and financial aspects, including cost estimation, expense tracking and invoice processing
- Coordinate marketing and promoting activities related to entertainment events
- Oversee ticketing, reservation, and guest management processes
- Provide on-site supervision and support during events to ensure smooth operation and resolve any issue that may arise
- Collaborate with other event stakeholders to integrate entertainment into the overall event experience
- Stay updated on the industry trends, emerging artists, and entertainment innovations to bring fresh and engaging experiences to events
- Evaluate the success of entertainment programs, collect feedback, and collect recommendations for improvement
- Build and maintain relationships with artists, performers, suppliers, and industry professionals
- Stay organized and maintain detailed records of contracts, schedules, and event-related documentation.
Entertainment Coordinator
Hyatt Ziva and Zilara
11.2014 - 03.2015
- Coordinate and organize entertainment events, including concerts, Theatre productions, shows, awards and festivals
- Collaborate with event organizers, production teams, artists, and vendors to plan and execute entertainment programs
- Research and identify suitable entertainment options based on event objectives, target audience, and budget
- Negotiate contracts and agreements with artists, performers, and entertainment agencies
- Manage logistical aspects of entertainment events, such as scheduling, venue selection, and technical requirements
- Ensure compliance with legal and safety regulations for entertainment activities and performances
- Handle budgeting and financial aspects, including cost estimation, expense tracking and invoice processing
- Coordinate marketing and promoting activities related to entertainment events
- Oversee ticketing, reservation, and guest management processes
- Provide on-site supervision and support during events to ensure smooth operation and resolve any issue that may arise
- Collaborate with other event stakeholders to integrate entertainment into the overall event experience
- Stay updated on the industry trends, emerging artists, and entertainment innovations to bring fresh and engaging experiences to events
- Evaluate the success of entertainment programs, collect feedback, and collect recommendations for improvement
- Build and maintain relationships with artists, performers, suppliers, and industry professionals
- Stay organized and maintain detailed records of contracts, schedules, and event-related documentation.
Entertainment Coordinator
Sandals Negril
08.2012 - 11.2014
- Coordinate and organize entertainment events, including concerts, Theatre productions, shows, awards and festivals
- Collaborate with event organizers, production teams, artists, and vendors to plan and execute entertainment programs
- Research and identify suitable entertainment options based on event objectives, target audience, and budget
- Negotiate contracts and agreements with artists, performers, and entertainment agencies
- Manage logistical aspects of entertainment events, such as scheduling, venue selection, and technical requirements
- Ensure compliance with legal and safety regulations for entertainment activities and performances
- Handle budgeting and financial aspects, including cost estimation, expense tracking and invoice processing
- Coordinate marketing and promoting activities related to entertainment events
- Oversee ticketing, reservation, and guest management processes
- Provide on-site supervision and support during events to ensure smooth operation and resolve any issue that may arise
- Collaborate with other event stakeholders to integrate entertainment into the overall event experience
- Stay updated on the industry trends, emerging artists, and entertainment innovations to bring fresh and engaging experiences to events
- Evaluate the success of entertainment programs, collect feedback, and collect recommendations for improvement
- Build and maintain relationships with artists, performers, suppliers, and industry professionals
- Stay organized and maintain detailed records of contracts, schedules, and event-related documentation.
Education
High School Diploma -
Godfrey Stewart High School
Jamaica06.2012
Skills
- Workforce Management
- Staff Management
- Event Coordination
- Human Resources
- Telephone reception
- Strategic Planning
- Ethics-focused
- Customer Relationship Management (CRM)
- Excellent Communication
- Team Leadership
- Professionalism
- Problem-solving aptitude
Certification
- Art of Selling- 2015
- Customer Service- 2015
- Sales Fundamental- 2021
- Personal Branding- 2021
- Body Language Basics- 2021
- Managing Workplace Anxiety- 2021
Other Qualifications
- Team Member of the Month- April 2014
- Sandals Foundation Earth Guardian- July 2015
- Outstanding Volume of Guests Surveys May- July 2016
- Professional Player (Professional Events Coordinator)- April 2017
- Outstanding Volume of Guests Surveys- February 2018
- Autism Certified- 2018
- Outstanding Volume of Guests Surveys- 2018
- Most Improved- 2019
- Winning Ways (Guests Complaint Resolution)- 2021
- Diploma in Supervision April 2021
- Diamond Team Member Nomination- 2021
- Booking Champion 2022- (Most booked Vacations and Insurance sold)
References
- Mark De Intinis, General Manager, Springfield Hotel, 412-225-8770
- Destiny Warfield, General Manager, Planet Fitness, 443-789-1019
- Sean Griffith, Loyalty and Travel Manager, Beaches Turks and Caicos, 758-716-2818
Timeline
Front Desk Agent
Spring Hill Suites by Marriott
10.2023 - 12.2023
Service Desk Agent
Planet Fitness
09.2023 - 12.2023
Office Administrator
CRW One Group LLC
01.2023 - Current
Medical Assistant (Volunteer)
GraceBay Medical Center
03.2020 - 11.2020
Loyalty and Travel Consultant (Assistant Manager)
Beaches Turks and Caicos
03.2019 - 12.2022
Entertainment Coordinator (Shift Lead)
Beaches Turks and Caicos
03.2015 - 03.2019
Entertainment Coordinator
Hyatt Ziva and Zilara
11.2014 - 03.2015
Entertainment Coordinator
Sandals Negril
08.2012 - 11.2014
High School Diploma -
Godfrey Stewart High School