Laurinda Titus-Luciano
Kaneohe,HI
Summary
Versatile entrepreneur with a proven track record in enhancing customer relations and boosting profitability by up to 30% at Party Biz Hawaii. Skilled in financial planning and staff management, adept at leveraging social media marketing to expand brand reach. Excelled in business networking, consistently outperforming market expectations through strategic business planning and inventory control.
Overview
27
27
years of professional experience
Work History
Store Owner
Party Biz Hawaii
08.2002 - Current
- Interacted well with customers to build connections and nurture relationships.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
Creator, Owner , Manager,
Absolutely Awesome Cleaning Hawaii
04.2003 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
Owner
Scare Hawaii Haunted House
09.1997 - 11.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Knowledge of construction.
Education
High School Diploma -
Warren High School
Downey CaliforniaSkills
- Store operations
- Business networking
- Store maintenance
- Financial planning
- Performance analysis
- Business administration
- Inventory control
- Employee scheduling
- Merchandise planning
- Operations management
- Promotional planning
- Staff hiring
Timeline
Creator, Owner , Manager,
Absolutely Awesome Cleaning Hawaii
04.2003 - 09.2024
Store Owner
Party Biz Hawaii
08.2002 - Current
Owner
Scare Hawaii Haunted House
09.1997 - 11.2014
High School Diploma -
Warren High School
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