Laurisa Pullman
Chehalis,WA
Summary
Accomplished Billing Specialist and Office Manager with a proven track record at the offices of Chris Schulz, LCSW and Anne Youngquist, LMFT, and McGaughey Chiropractic. Expert in medical billing and accounts receivable management, streamlined collections and reduced claim denials significantly. Known for professionalism and exceptional customer relations, enhanced revenue and patient care through meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Medical Billing Specialist
Chris Schulz, LCSW and Anne Youngquist, LMFT
01.2015 - 02.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Played an instrumental role in streamlining the collections process by implementing new procedures that resulted in improved outcomes for both patients and healthcare providers alike.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Used data entry skills to accurately document and input statements.
Office Manager
McGaughey Chiropractic
10.2013 - 09.2019
- Consulted with Chiropractor/Owner on business decisions.
- Coordinated with chiropractor to ensure seamless patient care and service delivery.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Managed daily administrative tasks to ensure smooth operations within the chiropractic office environment.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Coordinated office events and seminars.
Education
Medical Billing Certificate - Medical Billing And Coding
Laurus College
San Luis Obispo, CA06.2013
Skills
- Accounts receivable management
- Billing systems and software
- Medical coding knowledge
- Medical Billing Expertise
- Customer Relations
- Professionalism
- Microsoft Office Suite
Timeline
Medical Billing Specialist
Chris Schulz, LCSW and Anne Youngquist, LMFT
01.2015 - 02.2023
Office Manager
McGaughey Chiropractic
10.2013 - 09.2019
Medical Billing Certificate - Medical Billing And Coding
Laurus College
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