Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Laurisel Laboy

Davenport

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

American Care Medical Center
Haines City
02.2024 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Delegated work to staff, setting priorities and goals.

Medical Center Coordinator

American Care Medical Center
Haines City
11.2023 - 02.2024
  • Delegated work to staff, setting priorities and goals.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Resolved patients complaints or answered customers' questions.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Front Desk Receptionist

American Care Medical Center
Haines City
03.2021 - 10.2023
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Responded to patients inquiries via phone, email, and in person.
  • Greeted patients warmly and made them feel welcome.
  • Updated patient information in databases regularly to ensure accuracy of records.
  • Handled sensitive information in a confidential manner.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Teacher

Multicultural Theological Institute
Haines City
08.2018 - 02.2021
  • Ensure the teaching-learning process for students, and prepare classes, exams, and homework. Send and receive emails.

Education

Technical Certificate - Education

Turabo University
Gurabo
05-2003

Skills

  • Customer service
  • Staff training
  • Performance evaluation
  • Regulatory compliance
  • Project management
  • Scheduling
  • Team collaboration
  • Time management
  • Communication skills
  • Problem solving
  • Team leadership
  • Staff development
  • Project management abilities

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • CPR
  • Advance Ministerial, Multicultural Theological Insitute GPA 3.93 Magna Cum Laude, Honor Roll 2016, 2017, 2018, 2021

References

References available upon request.

Timeline

Assistant Manager

American Care Medical Center
02.2024 - Current

Medical Center Coordinator

American Care Medical Center
11.2023 - 02.2024

Front Desk Receptionist

American Care Medical Center
03.2021 - 10.2023

Teacher

Multicultural Theological Institute
08.2018 - 02.2021

Technical Certificate - Education

Turabo University

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Laurisel Laboy