Summary
Overview
Work History
Education
Skills
Timeline
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Laurisha Purvis

Houston,TX

Summary

A mom who is eagerly returning to the workforce seeking to apply my leadership, management, and planning skills to make a valuable contribution within your company.

Overview

13
13
years of professional experience

Work History

Med Tech

Brookdale Senior Living Facility
11.2024 - Current
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Administered medications and performed basic and advanced patient assessments.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.

Resident Assistant

Smart Living
02.2023 - 10.2024
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.

Home Health Caregiver

Helping Hands
09.2020 - 01.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Provided direct personal care and administrative services to clients.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Trained new staff members on best practices for home health care.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Administered medications in accordance with doctor's instructions.

Caregiver

Exceptional Care
07.2018 - 04.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Collections Agent

Anderson Randolph an Price
10.2016 - 05.2018
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.

Customer Service/Care Giver Experience

01.2012 - 01.2016
  • Several years’ experience in customer service. Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Memorized all company products and services to be able to answer customer questions quickly and efficiently. Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software. As a caregiver, I assisted client with bathing, dressing and other personal hygiene items. Administered medication, and kept a daily journal of medicine intake. Completed light housekeeping duties; planned and prepared meals; changed bed linen. Maintained a daily journal of activities and reported any physical or cognitive changes to the family of loved one. Responded to all physical and emotional needs of the patient. Offered emotional support, companionship and conversation.

Education

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Houston Community College
Houston, TX

Skills

  • Time Management, Organizational Skills, Problem Solving, Communication Skills, Financial Management, Flexibility and Adaptability, Negotiation and Conflict Resolution, Project Management, Leadership, and Emotional Intelligence, Networking skills, Knowledge of Microsoft Word/PowerPoint/Excel

Timeline

Med Tech

Brookdale Senior Living Facility
11.2024 - Current

Resident Assistant

Smart Living
02.2023 - 10.2024

Home Health Caregiver

Helping Hands
09.2020 - 01.2023

Caregiver

Exceptional Care
07.2018 - 04.2020

Collections Agent

Anderson Randolph an Price
10.2016 - 05.2018

Customer Service/Care Giver Experience

01.2012 - 01.2016

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Houston Community College

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Laurisha Purvis