Laurissa Lawrence
Crookston,MN
Summary
Experienced program supervisor with a proven track record in coordinating staff training and enhancing service delivery. Strong decision-making and problem resolution skills contribute to improved program outcomes and client satisfaction.
Overview
2
2
years of professional experience
Work History
Laundry Attendant
Tanning Ray's at Wash-N-Shine
Crookston, MN
09.2025 - 02.2026
- Operated laundry equipment efficiently to ensure timely completion of service tasks.
- Sorted, washed, and dried various fabrics following established protocols for fabric care.
- Maintained cleanliness and organization of work area to uphold hygiene standards.
- Assisted customers with inquiries and provided recommendations on laundry services.
- Implemented best practices for safety and equipment handling to minimize hazards.
- Monitored supply inventory, restocking detergents and other materials as needed.
- Collaborated with team members to streamline processes for improved workflow efficiency.
Program Supervisor
REM Northstar
Crookston, MN
10.2024 - 09.2025
- Supervised daily program operations, ensuring compliance with organizational policies and procedures.
- Coordinated training sessions for staff to enhance service delivery and team collaboration.
- Monitored client progress and adjusted care plans to meet individual needs effectively.
- Implemented quality assurance measures to improve program outcomes and participant satisfaction.
- Facilitated communication between team members, clients, and external stakeholders to optimize service delivery.
Delivery Driver
Dominoes Pizza
Crookston, MN
12.2023 - 10.2024
- Delivered orders efficiently, ensuring timely service and customer satisfaction.
- Managed route planning to optimize delivery times and reduce fuel costs.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Assisted in training new drivers on operational procedures and best practices.
- Coordinated with kitchen staff to ensure accurate order preparation and dispatching.
Education
High School Diploma -
Laporte Public School
Laporte, MN05-2013
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint resolution
- Customer satisfaction measurement
Languages
Spanish
Limited Working
English
Native or Bilingual
Slovenian
Professional Working
Timeline
Laundry Attendant
Tanning Ray's at Wash-N-Shine
09.2025 - 02.2026
Program Supervisor
REM Northstar
10.2024 - 09.2025
Delivery Driver
Dominoes Pizza
12.2023 - 10.2024
High School Diploma -
Laporte Public School