Laurissa Short

I suffered a great loss, as well as a worsening domestic violence living situation, also involving my two young children. This snowballed my last month working for HF, and I was assured my job would still be there when I had my life situated better. I was resigned and sent on my way due to not being able to conceal physical marks, as well as emotional distress, because my brother unexpectedly passed away.

I am in a wonderful place in life now, and I am able to continue succeeding in my career.

• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Educated patients on self-care techniques that would help them maintain their independence.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Administered medications under supervision of a licensed nurse.
• Answered patient call lights promptly and responded to requests appropriately.
• Planned and served meals and snacks to patients according to prescribed diets.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Collected specimens from patients for laboratory testing purposes.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

• Maintained accurate documentation of patient progress and treatments received.
• Observed patients' behaviors during recreational activities and outings.
• Followed standard admissions procedures and documentation requirements for client intakes.
• Issued medications from clinic dispensary and kept records using specified procedures.
• Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
• Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
• Led individual and group therapy supporting prescribed procedures.
• Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
• Developed basic strategies to promote patient safety, wellness and independence.
• Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
• Assessed patient behavior, reactions and responses to treatment plans.

COVID Layoff 10/21 Resumed Work 6/22

• Directed patients in prescribed exercises or in use of braces or artificial limbs.
• Assisted patients with personal care to alleviate burden on family members.
• Developed individualized plans of care based on assessment findings and goals established with the patient, family, caregiver, nursing staff.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Improved patient outlook and daily living through compassionate care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Planned, prepared or served meals to patients according to prescribed diets.

• Accompanied clients to social events such as movies or plays.
• Coordinated transportation services for clients when necessary.
• Administered prescribed medications on a timely basis following care plan instructions.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Assisted clients with maintaining good personal hygiene.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Instructed family members on how to provide bedside care.

• Greeting patients, collecting necessary demographic and insurance information, and verifying patient identity.
• Scheduling appointments for patients based on physician availability and patient needs.
• Checking insurance eligibility and benefits to confirm coverage for services.
• Collecting co-payments and deductibles from patients at the time of service.
• Coordinating patient arrival times and ensuring efficient check-in process.
• Updating patient medical records with relevant information.
• Answering patient questions regarding appointments, billing, and procedures.
• Accurately inputting patient data into electronic health records (EHR) systems.
• Assisting with the billing process by submitting insurance claims.
• Addressing patient concerns and resolving issues promptly.

• Cash handling.
• Maintained a clean environment.
• Restocked supplies and managed inventory.
• Operated the register, as well as consistently cashing it out to the store limit.
• Engaged customers in friendly, professional dialogue to determine needs.

• Assisted in updating patient care plans with medication changes and observations.
• Assisted with the storage, distribution, and management of medication inventory to ensure availability.
• Complied with applicable laws governing drug distribution practices.
• Performed quality assurance checks for accuracy of medication administration.
• Collaborated with other healthcare professionals in order to provide comprehensive care for patients.
• Administered medication on time and as prescribed.

• Operated cash registers to process payments from customers.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Prepared food safely and time-efficiently.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Maintained positive working relationship with fellow staff and management.

• Preparing and serving a variety of coffee and food, while providing excellent customer service.
• Maintaining a clean and welcoming environment.
• Demonstrating a thorough memory and understanding of the menu as well as operating equipment proficiently.
• Handling cash transactions and following company policy.