Laurissa Torres
Sienna,Texas
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing patient satisfaction. Proficient in managing front-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
11
11
years of professional experience
Work History
Front Desk Supervisor
Dermatology Associates Of Texas
04.2022 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for clinic reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Patient Access Representative/ Outpatient Imaging
Memorial Hermann Health Systems
02.2020 - 04.2022
- I developd and maintain a professional relationship with patients.
- Provided orientation to patients by explaining policies and procedures.
- Handled appointment, billing, and insurance inquiries.
- Filed medical record information and correspondence in patient files.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Health Services Representative
Kelsey- Seybold Clinics
08.2018 - 02.2020
- Maintained a positive attitude while interacting with patients.
- Handled all incoming calls to Centralized Scheduling.
- Conducted patient verification to ensure privacy and quality.
- Communicated with patients regarding appointments, and instructions for procedures and tests.
- Confirmed patient insurance benefits.
- Maintained high customer satisfaction standards to meet or exceed targets.
Office Manager
King Plumbing
01.2013 - 08.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Operated computer, copy machine, and other standard office equipment.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared and received billing invoices.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Lead Trainer, Server, Hostess
Backporch Drafthouse
06.2017 - 08.2018
- Trained new hires on guest service expectations, safety procedures, and company protocols.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Answered customer inquiries and resolve issues promptly
- Scheduled wait staff and approve time off.
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
Education
High School Diploma - General Studies
Temple High School
Temple, Texas06.2009
Temple College
Temple, TexasNursing
Galen College of Nursing
Austin12.2025
Skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Staff Development
- Responsible contributor committed to excellence and success
- Resourceful team player who excels at building trusting relationships with patients and colleagues
Timeline
Front Desk Supervisor
Dermatology Associates Of Texas
04.2022 - Current
Patient Access Representative/ Outpatient Imaging
Memorial Hermann Health Systems
02.2020 - 04.2022
Health Services Representative
Kelsey- Seybold Clinics
08.2018 - 02.2020
Lead Trainer, Server, Hostess
Backporch Drafthouse
06.2017 - 08.2018
Office Manager
King Plumbing
01.2013 - 08.2018
High School Diploma - General Studies
Temple High School
Temple College
Nursing
Galen College of Nursing
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