Laurissa Vigil
Winslow,AZ
Summary
Dynamic and reliable professional with extensive experience in customer service and cash handling. Proven ability to maintain high standards of cleanliness and safety in the work environment. Recognized for exceptional attention to detail and a strong work ethic, ensuring customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Facility Worker
Community Bridges Inc.
10.2024 - 04.2025
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Reported building issues to building management to reduce safety concerns.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Shift Leader
Pizza Hut
02.2021 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Carhop Server
Sonic
02.2017 - 11.2018
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
Server
La Posada
07.2016 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Meteor Crater Enterprises
01.2016 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Flying J Travel Center
09.2012 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Education
General Studies
Winslow High School
600 East Cherry Street Winslow, AzSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cleaning and sanitizing
- Cash handling
- Professionalism and courtesy
- Merchandise restocking
- Housekeeping
- Reliability and punctuality
- Efficient cleaning techniques
- Attention to detail
- Health and safety compliance
- Staff training and development
Timeline
Facility Worker
Community Bridges Inc.
10.2024 - 04.2025
Shift Leader
Pizza Hut
02.2021 - 09.2024
Carhop Server
Sonic
02.2017 - 11.2018
Server
La Posada
07.2016 - 10.2016
Cashier
Meteor Crater Enterprises
01.2016 - 06.2016
Cashier
Flying J Travel Center
09.2012 - 11.2015
General Studies
Winslow High School
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