Lauron Scott
Crowley,TX
Summary
To contribute to the legal field through resilience, advocacy, and service. As a first-generation college graduate and mother of two, I bring determination, emotional intelligence, and real-world experience to the pursuit of justice and equity.
Experienced with legal research, document preparation, and case management. Uses organizational skills and attention to detail to maintain accurate case files and support attorneys effectively. Knowledge of legal procedures and protocols ensures seamless workflow and contributes to successful case outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Receptionist
Witherite Law Group
04.2025 - Current
- Serve as the first point of contact for legal clients in a high-volume personal injury firm
- Manage front desk operations, intake calls, and appointment scheduling
- Handle confidential documents and ensure smooth communication across legal teams
- Use legal software tools including Filevine, Clio, and LexisNexis
Health Survey Specialist
CVS Aetna
02.2024 - 04.2025
- Conducted HIPAA-compliant health risk assessments for members
- Used motivational interviewing to support member engagement in care programs
- Accurately documented assessments and coordinated with clinical teams
Customer Service Representative
Assurance IQ
08.2023 - 12.2023
- Assisted clients with life and health insurance policy questions and updates
- Guided customers through enrollment, renewals, and claims
Customer Service Representative
UnitedHealthcare
06.2021 - 08.2023
- Handled high-volume health insurance calls, resolving claims and coverage issues
- Ensured HIPAA compliance and supported member satisfaction
Receptionist
The Fort Worth Club
11.2019 - 06.2021
- Managed front desk operations, event scheduling, and member services
- Provided exceptional hospitality in a private club setting
Legal Intern
Law Offices of David S. Kohm & Associates
01.2019 - 06.2019
- Supported attorneys with legal research and case preparation
- Filed court documents and assisted with client communications
- Gained hands-on experience in personal injury and family law cases
Medical Records Assistant
Bishop Davies Nursing Center
10.2017 - 11.2018
- Maintained and organized patient medical records in compliance with HIPAA
- Assisted nursing and administrative staff with audits, data entry, and file retrieval
Education
Master of Science - Leadership and Human Resource Development
Louisiana State University
Baton Rouge, LA08.2025
Bachelor of Science - Paralegal Studies
Texas Wesleyan University
Fort Worth, TX12.2023
Associate of Arts - undefined
Tarrant County College
Fort Worth, TX05.2019
Skills
- Legal terminology and document handling
- LexisNexis, Filevine, and Clio case management software
- Microsoft Office and Google Workspace
- HIPAA compliance and motivational interviewing
- Front desk and client intake management
- Time management, emotional intelligence, and adaptability
- Five9 Dialer and Salesforce CRM
- Legal document management
- Data entry accuracy
- Case preparation support
- Claims resolution
- Motivational interviewing techniques
Certification
Life and Health Insurance License, Texas Department of Insurance (2023)
Timeline
Legal Receptionist
Witherite Law Group
04.2025 - Current
Health Survey Specialist
CVS Aetna
02.2024 - 04.2025
Customer Service Representative
Assurance IQ
08.2023 - 12.2023
Customer Service Representative
UnitedHealthcare
06.2021 - 08.2023
Receptionist
The Fort Worth Club
11.2019 - 06.2021
Legal Intern
Law Offices of David S. Kohm & Associates
01.2019 - 06.2019
Medical Records Assistant
Bishop Davies Nursing Center
10.2017 - 11.2018
Bachelor of Science - Paralegal Studies
Texas Wesleyan University
Associate of Arts - undefined
Tarrant County College
Master of Science - Leadership and Human Resource Development
Louisiana State University
Entrepreneurship
- Lo’d Up Nails – Fort Worth, TX
- Owner & Licensed Manicurist
- 2020 – Present
- Built and manage a self-run nail business specializing in acrylic design
- Handle appointment scheduling, marketing, and customer service independently