Gail Stevens
Peoria,AZ
Summary
Dynamic Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and exceed customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Aim to assist both clients and employees to take charge and thrive.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Amtrust Bank A Division Of Flagstar
02.2023 - 09.2023
- Mentoring and Overseeing team members in performance of their duties while providing operational approval and instruction.
- Track sales performance of team members and motivate staff in achieving set goals.
- Work along with team members during sales campaigns and assist with coaching and development of staff.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed sales strategy to meet established sales objectives
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Managed branch size of over 900M in deposits and team of 6 full and part-time employees.
Branch Operations Coordinator
Amtrust Bank A Division Of Flagstar
11.2015 - 01.2023
- Provide training and guidance to staff to ensure transactions are processed and efficiently by using in depth policy and procedural knowledge to also handle complex transactions and issues
- Worked closely with Assistant manger and branch manager to fulfill daily requirements needed to continually improve branch performance
- Engaged employees in business processes with positive motivational techniques
- Completed vault balancing, cash reports, variances, overdrafts and addressed issues
- Maintained scheduling for branch to keep shifts appropriately staffed
- Cross-sold bank products and services to meet customer's needs provide options.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels
Senior Clerk/Collections Clerk
Guyana Bank For Trade And Industry
08.2006 - 10.2012
- Interacted with customers by phone, email, or in-person to provide information.
- Performed Personal Banking and Teller Duties
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Assisted in implementing procedures and policies to facilitate timely payments.
Education
Associate of Arts - Business And Finance
Broward College
Fort Lauderdale, FL05.2016
Skills
- Team Player
- Exceptional Customer service
- Attention to detail
- Adaptable to Changing Conditions
- Consumer and Business Banking products and services
- Cross-Selling and Upselling
- Cash Handling
- Coaching and Mentoring
- Sales Expertise
- Staff Training
- Client Relationship Management
- Lending
Certification
NMLS License
Notary
Timeline
Assistant Branch Manager
Amtrust Bank A Division Of Flagstar
02.2023 - 09.2023
Branch Operations Coordinator
Amtrust Bank A Division Of Flagstar
11.2015 - 01.2023
Senior Clerk/Collections Clerk
Guyana Bank For Trade And Industry
08.2006 - 10.2012
Associate of Arts - Business And Finance
Broward College
NMLS License
Notary
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