Summary
Overview
Work History
Education
Skills
Timeline
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Laurren Naffziger

Jacksonville,FL

Summary

Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects. Background includes policy improvements, employee turnover reductions, recruitment optimization, and workforce streamlining. Effective at gathering and analyzing metrics to make optimal decisions governing company human resources.

Overview

1823
1823
years of professional experience

Work History

Human Resources Generalist

Nexcom, Northeast Distribution Center
Suffolk, VA
06.2022 - Current
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Facilitated criminal background check process for new hires.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Implemented and supervised orientation procedures for new hires.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Administered employee benefits programs and assisted with open enrollment.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Explained and administered medical insurance, disability and flexible spending accounts
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training
  • Evaluated employee performance before, during, and after training sessions.
  • Maintained accurate records of all trainings conducted.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Assisted in setting up online learning platforms used for virtual classroom environments.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.

Human Resources Administrator

BOTH Inc. DBA Golden Corral
Virginia Beach, VA
06.202 - 01.2024
  • Ensured compliance with federal, state, and local laws related to employment practices.
  • Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
  • Performed payroll functions including calculating hours worked and overtime pay rates.
  • Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
  • Provided assistance in the performance management process, including setting goals and objectives.
  • Processed new hire paperwork and conducted onboarding orientations.
  • Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
  • Compiled data from various sources to prepare statistical reports on human resources activity.
  • Managed benefits programs such as health insurance plans, retirement accounts.
  • Developed job postings for open positions and managed applicant tracking system.
  • Organized company events such as team-building activities or holiday parties.
  • Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
  • Maintained employee records, ensuring accuracy and confidentiality of all documents.
  • Answered questions from current or potential employees regarding benefits packages or other HR related matters.
  • Acted as a liaison between employees and upper-level management when needed.
  • Oversaw benefits enrollment process by answering questions and assisting employees with login details.
  • Assisted in developing training plans for new hires and existing employees.

Human Resources Representative

Nexcom, Navy Exchange
Norfolk, VA
03.2022 - 06.2022
  • Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Oversaw and managed hiring process and assisted human resources.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

Human Resources Specialist

CBE Companies Inc.
New Braunfels, TX
08.2019 - 05.2020
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Administered employee benefits programs and assisted with open enrollment.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Partnered with IT to create remote worker program

Administrative Assistant/Human Resources Assistant

Lowe's
San Antonio, TX
10.2018 - 08.2019
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Coordinated employee relocation processes.
  • Developed and maintained HR policies and procedures.
  • Updated and maintained employee attendance records.
  • Coordinated employee training programs to improve productivity and performance.
  • Helped employees register for benefits programs using online portals.
  • Conducted exit interviews with terminated employees.
  • Organized new employee orientation schedules for new hires.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Participated in job fairs to recruit new talent.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created job descriptions on boards for vacant jobs.
  • Converted employee status from temporary to permanent.

Human Resources Generalist

Exl Learning
San Antonio, TX
03.2012 - 10.2017
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Facilitated criminal background check process for new hires.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.


Education

Associate of Arts - Education

San Antonio College
San Antonio, TX
05.2015

No Degree - Interdisciplinary Studies

Texas A&M University -San Antonio,TX,US
San Antonio, TX

High School Diploma -

Earl Warren High School
San Antonio, TX

Skills

  • Multi Location HR
  • Employee Recruitment
  • Employee File Management
  • Payroll Processing
  • SharePoint Intranet Software
  • Regulatory Compliance
  • Policy and Procedure Writing
  • HR Systems
  • Staff Development
  • Human Resources Management
  • Analytical and Critical Thinking
  • Microsoft Office
  • HRIS Applications
  • Organizational Development
  • Talent Management
  • Policy and procedure development
  • Human Resource Management
  • Employment and labor laws
  • Employee Relations
  • Employment Record Verification
  • Benefits Administration
  • Staffing and recruitment
  • Background Checks
  • Document Management
  • Performance Management
  • New Hire Orientation
  • Policy Management
  • Employee Onboarding

Timeline

Human Resources Generalist

Nexcom, Northeast Distribution Center
06.2022 - Current

Human Resources Representative

Nexcom, Navy Exchange
03.2022 - 06.2022

Human Resources Specialist

CBE Companies Inc.
08.2019 - 05.2020

Administrative Assistant/Human Resources Assistant

Lowe's
10.2018 - 08.2019

Human Resources Generalist

Exl Learning
03.2012 - 10.2017

Associate of Arts - Education

San Antonio College

No Degree - Interdisciplinary Studies

Texas A&M University -San Antonio,TX,US

High School Diploma -

Earl Warren High School

Human Resources Administrator

BOTH Inc. DBA Golden Corral
06.202 - 01.2024

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Laurren Naffziger