Summary
Overview
Work History
Education
Skills
Additional References
Languages
Timeline
Generic

LAURRIE LOUIS

Miami,FL

Summary

Results-focused professional prepared to excel in fostering client relationships and driving engagement strategies. Possesses valuable experience in managing comprehensive campaigns that enhance customer satisfaction and loyalty. Known for collaborative approach and adaptability in dynamic environments, with strong skills in strategic communication and project management.

Overview

22
22
years of professional experience

Work History

Engagement Specialist

Carenet Healthcare
01.2018 - 03.2023
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.

Toll Administrator

Conduent
04.2017 - 04.2018
  • My work experience with Conduent was to manage customer’s toll accounts by processing collections payments to bring them current
  • I also handled escalated customers issues when needed in a professional manner
  • Ensured accurate revenue reporting by reconciling daily financial data and addressing discrepancies promptly.
  • Conducted regular audits of toll booth operations, identifying areas for improvement and implementing necessary changes.

Virtual Shopping Assistant

Nordstrom Inc.
10.2016 - 03.2017


  • I managed billing inquiries and processed orders within a set average handle time while utilizing 15 different applications
  • My duties also required me to interact with customers on a friendly level to provide a personal shopping experience to them.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Reservationist

Norwegian Cruise Lines Reservations
09.2015 - 09.2016
  • Working at Norwegian as a reservationist involved building a client and customer relationship that provided exactly what the client wanted by offering the best products for their travel experience
  • I recommended insurance and various packages suitable for the client
  • I maintained general account needs as well as processed payment transactions for billing purposes

Transcom NA
10.2014 - 08.2015
  • My duties were to assist customers with technical troubleshooting for their internet equipment and maintain general billing and order placement account needs

Technical Service Representative

Asurion CCR
01.2013 - 09.2014
  • Assisted customers with programming and maintenance of their satellite television equipment
  • My duties also involve the upsell of insurance premium coverage to the customers
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Documented support interactions for future reference.

Generalist-Vendor Shipping/Receiving Clerk

BrandsMart USA
06.2002 - 05.2012


  • I dealt with various vendors on warranty related material and assisted customers with dispatching technicians to their homes for repair services
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Organized and maintained supplies to support operations.
  • Conducted regular reviews of operations and identified areas for improvement.

Ticketing/Reservationist

Royal Caribbean
09.2001 - 09.2002
  • My duties were to check immigration information and embark as well as /disembarked passengers prior to traveling or returning from their cruises

Education

Internet Marketing Business Associates -

Computer Information Associate - Science Studies

Skills

  • Microsoft Excel
  • Access
  • PowerPoint
  • Word
  • Data Entry
  • Excellent communication
  • Problem-solving
  • Travel industry system experience
  • Cross-functional coordination
  • Brand awareness
  • Decision-making
  • Customer service
  • Internal communications
  • Data entry
  • Technical issue troubleshooting
  • Information gathering and analysis

Additional References

Available upon request

Languages

French
Limited Working
Haitian Creole
Full Professional
Spanish
Elementary

Timeline

Engagement Specialist

Carenet Healthcare
01.2018 - 03.2023

Toll Administrator

Conduent
04.2017 - 04.2018

Virtual Shopping Assistant

Nordstrom Inc.
10.2016 - 03.2017

Reservationist

Norwegian Cruise Lines Reservations
09.2015 - 09.2016

Transcom NA
10.2014 - 08.2015

Technical Service Representative

Asurion CCR
01.2013 - 09.2014

Generalist-Vendor Shipping/Receiving Clerk

BrandsMart USA
06.2002 - 05.2012

Ticketing/Reservationist

Royal Caribbean
09.2001 - 09.2002

Computer Information Associate - Science Studies

Internet Marketing Business Associates -

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