Laurrie Pood
Fort Lauderdale,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic Client Relationship Manager with more than 20 years' experience in forward facing and phone customer service roles. Driving top-quality customer experience and satisfaction through deploying voice of the client expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
20
20
years of professional experience
Work History
Client Relationship Manager
Amloss Claims And Arbitration
09.2019 - Current
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Bartender
Delaware North - Fort Lauderdale Airport
05.2016 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
VIP Bartender
Calder Casino And Race Course
05.2011 - 05.2016
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
Client Relationship Manager
American Adjusters
06.2006 - 05.2011
- Assessed client needs and developed plans to adequately address current and future objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
06.1984
Skills
- Problem-Solving Aptitude
- Customer Engagement
- Client Satisfaction-Driven
- Relationship Cultivation and Retention
- Interpersonal and Client Communications
- Team Leadership and Collaboration
- Conflict Resolution Skills
- Client Base Retention
Timeline
Client Relationship Manager - Amloss Claims And Arbitration
09.2019 - Current
Bartender - Delaware North - Fort Lauderdale Airport
05.2016 - 08.2019
VIP Bartender - Calder Casino And Race Course
05.2011 - 05.2016
Client Relationship Manager - American Adjusters
06.2006 - 05.2011
South Plantation High School - High School Diploma,
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