Laury Ramirez
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Optometric Technician
National Vision
11.2023 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Patient Service Specialist
TrueShore, SRL
01.2023 - 09.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Costumer Service Representative
Teleperformance
05.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Foreign Languages And Literatures
Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican RepublicSkills
- Retinal Photography
- Optometric Equipment Operation
- Pre-Testing Procedures
- Appointment Setting
- Ocular anatomy knowledge
- Customer service abilities
- Physician assistance
- Customer Education
- Insurance Billing
- Patient Recordkeeping
- Optical dispensing
- Medical History Documentation
Certification
- Certified Optometric Technician
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Optometric Technician
National Vision
11.2023 - Current
Patient Service Specialist
TrueShore, SRL
01.2023 - 09.2023
Costumer Service Representative
Teleperformance
05.2021 - 11.2022
Bachelor of Science - Foreign Languages And Literatures
Universidad Autonoma De Santo Domingo