Laury SILVA

• Drove 20% annual revenue growth by optimizing business operations, ensuring financial stability, and expanding service offerings.
• Provided personalized financial, tax, and business solutions to over 1000 clients, fostering strong, long-term relationships.
• Oversaw a diverse range of high-impact services, including tax preparation, business formation, translations, immigration form assistance, notarizations, and virtual notary services, ensuring top-tier quality and compliance.
• Led and developed a high-performing team of 10 professionals, increasing productivity by 30% through strategic leadership, training, and process improvements.
• Designed and executed targeted marketing strategies, resulting in a 15% increase in new client acquisition and enhanced brand positioning.
• Expanded business development efforts, achieving a 25% growth in market presence by identifying new opportunities and optimizing service delivery.
• Ensured full regulatory compliance while maintaining a 95% client satisfaction rate through exceptional service and prompt issue resolution.
• Streamlined operations and improved efficiency, reducing processing time by 20%, enhancing workflow, and elevating the overall client experience.

• Supervised drivers, ensuring timely and efficient product delivery to customers.
• Acquired and managed client relationships, resulting in 20% increase in customer retention.
• Handled financial management, including payments and salaries, with focus on cost optimization and budget adherence.
• Improved operational efficiency by implementing streamlined logistics processes, resulting in 15% reduction in delivery time.
• Established performance evaluation systems for employees and provided constructive feedback for professional growth.
• Increased operational effectiveness by identifying and resolving issues, resulting in 10% improvement in overall efficiency.
• Ensured compliance with regulations and safety standards, maintaining 100% safety record.
• Managed relationships with suppliers and vendors, negotiating favorable terms and reducing procurement costs by 15%.

• Cultivated positive relationships between 100+ community members, 220+ school students, and 40+ teachers.
• Trained 30+ teachers on effective teaching techniques, resulting in improved student engagement and academic performance.
• Conducted classroom evaluations for 20+ teachers, identifying areas for improvement and implementing targeted strategies.
• Mentored and supported 10 newly hired educators, facilitating their successful integration into the school community.
• Monitored and evaluated 5 educational programs, ensuring adherence to high-quality performance objectives and standards.
• Effectively communicated policies and procedures to 300+ students and parents, fostering a conducive learning environment.
• Administered personnel policies and procedures, approving 10 professional staff additions based on program needs.
• Managed budgets and allocated resources for educational programs, optimizing efficiency and cost-effectiveness.

From Fall 2004 to Spring 2007

From Summer 2004 to Spring 2006