Lauryn Adkins
Hawthorne,CA
Summary
Energetic self-starter with strong communication and computer skills. Skilled in both customer service and data entry, consistently driving positive outcomes and organizational excellence. Excelled in coaching and critical thinking, achieving high standards of quality control and workplace safety.
Overview
8
8
years of professional experience
Work History
Team Lead
Right At School LLC
03.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Collabera
01.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cabin Cleaner
Menzies Aviation
11.2017 - 01.2019
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Collaborated with crew members to ensure all passenger needs were met before and after flights.
Sales Clerk
Universal Studios Hollywood
07.2016 - 11.2017
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Remain observant of all activity in store to identify theft and prevent shrinkage
Education
High School Diploma -
Westchester High School
Los Angeles, CA06.2016
Skills
Coaching and Mentoring
Performance monitoring
Quality Control
Workplace Safety
Active Listening
Customer Service
Critical Thinking
Data Entry
Goal-Oriented
Organization
Timeline
Team Lead
Right At School LLC
03.2020 - Current
Customer Service Representative
Collabera
01.2019 - 04.2020
Cabin Cleaner
Menzies Aviation
11.2017 - 01.2019
Sales Clerk
Universal Studios Hollywood
07.2016 - 11.2017
High School Diploma -
Westchester High School
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