Lauryn Adkisson
Summary
To work in a professional, engaging, and challenging environment that allows maximization of my skills and potential. In the seven years following graduation, I have worked as a Physical Therapist Assistant in an outpatient setting, developing excellent communication skills. In addition, I have also held positions in administration, medical billing, supervising, and have had experience in clinical oversight, operations and management of 10+ employees. My unique experiences have allowed me to relate and effectively communicate with people and patient's, while also allowing me to understand and interpret business operations, HR, profit/loss reporting, productivity levels, scheduling, claim auditing, HIPAA compliance and more.
Overview
9
9
years of professional experience
Work History
Clinical Director / Office Manager
Forward Physical Therapy
03.2019 - Current
- Accountable for profit/loss for office of 10+ employees; operations management; cash flow management; assessing staffing needs; interviewing / hiring staff members; establish and implement office policies; credentialing new staff with insurance companies; developing time management and operations efficiency protocol and procedures; managing office during challenging COVID pandemic (e.g., office reconfiguring for enhanced personal safety, maximizing revenue and cash flow, etc.), negotiating contracts with insurance companies; daily collection of service fees; liaison with doctors, patients, staff, and Business Owner; developing operations status reports to the Owner; interacting with staff and outside vendors to ensure equipment is properly calibrated and functioning as designed.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for improved efficiency and reduced costs.
Physical Therapist Assistant
Forward Physical Therapy
08.2016 - Current
- Assisting patients, implementing a plan of care, instructing patients in therapeutic exercise, providing home exercise programs, SI joint correction, taping, active isolated stretching (AIS), manual therapies (including myofascial release technique, scar tissue release, grastin, cupping)
- Gait training, joint mobilizations (including some experience in mulligan concept, muscle energy techniques and SIJ corrections)
- Modalities, documentation, billing, cleaning, filing, answering phones and collecting payments.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
Medical Billing/Coding Specialist
Forward Physical Therapy
05.2018 - Current
- Auditing and filing electronic insurance claims, contracting insurance companies, understanding and explaining insurance benefits, obtaining pre authorizations for patient care monitoring A/R reports, posting insurance payments, collections and more.
- Improved billing accuracy by implementing a streamlined coding system and regularly updating the database.
- Reduced claim denials by meticulously reviewing medical records for accurate coding and documentation.
Front Desk Assistant
Maxed Out Gym
05.2015 - 08.2016
- Providing information to members regarding supplements, assisting with work out plans and demonstrating equipment
- Interacting with members and assisting during workouts
- Providing information to potential members about services offered at the gym
- Answering phones and computer work
- Actively marketing the gym to the community and surrounding areas.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Education
Bachelor of Applied Science - Allied Health Management
East Tennessee State University
Johnson City, TN05.2018
Associate of Applied Science Degree - Physical Therapist Assistant
Roane State Community College
Oak Ridge, TN08.2016
License #6275
Licensed Physical Therapist Assistant (Active)
TN Board Of Physical TherapyCertificate -
Administrators Certificate Program
American Physical Therapy Association 2019
CPR/FIRST AID/AED CERTIFIED (ACTIVE)
American Red Cross Health Sciences
Calmare Scrambler Therapy Certified Technician
Skills
- Office Manager with Profit/Loss reporting & authority and Staffing responsibility
- Personnel Management, accountable to Owner/CEO
- Developing, demonstrating, and implementing protocols for staff
- Payment collections
- Medical Billing, coding, and payment collection
- Communication with staff, doctors, managing meetings
- Reviewing Medical Plans
- Auditing/Processing Medical Claims
- Providing patient care as a Physical Therapist Assistant
- HIPAA compliance
- Developing staff schedules
- Implementing Methods for Cost Reduction and Profit Maximization
- Procure Supplies and Required Inventory
- Quick books Reporting
- Managing staff and establishing Office policies
- Proficient in Practice Perfect EMR, Microsoft Word, Excel, PowerPoint, QuickBooks, Outlook
- Training and Orientation
- Relationship Building
- Records and Database Management
- Effective Communication
- Clinical Supervision
- Regulatory Compliance/Patient care coordination
- Problem Solving, Policy implementation and Time Management
- Healthcare Administration
Affiliations
American Physical Therapy Association (APTA) - 2023
Timeline
Clinical Director / Office Manager
Forward Physical Therapy
03.2019 - Current
Medical Billing/Coding Specialist
Forward Physical Therapy
05.2018 - Current
Physical Therapist Assistant
Forward Physical Therapy
08.2016 - Current
Front Desk Assistant
Maxed Out Gym
05.2015 - 08.2016
Bachelor of Applied Science - Allied Health Management
East Tennessee State University
Associate of Applied Science Degree - Physical Therapist Assistant
Roane State Community College
License #6275
Licensed Physical Therapist Assistant (Active)
Certificate -
Administrators Certificate Program
CPR/FIRST AID/AED CERTIFIED (ACTIVE)
Health Sciences
Calmare Scrambler Therapy Certified Technician
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