Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Monitor 1
Wichita Transitional Center
06.2022 - Current
Conducts initial investigation for The Center of Disciplinary Committee (CDC) prior to CDC Hearings.
Investigate and document potential ethical and policy violations.
Facilitates constructive and cooperative communication between operation staff and other divisions.
Participates with management personnel in revising or updating security measures due to new or revised regulations.
Maintains familiarity with existing and changing techniques, policies and procedures utilized by the facility.
Participated in staff meetings, special events, and professional development activities.
Provides direct supervision to the resident population and reports immediately any suspicious activities or violations of policy procedures, rules and/or regulations by residents and/or other individuals.
Directs resident activities and establish standards and procedures for the completion and quality of work performed by residents.
Inspects and evaluates physical and sanitary
Enforces security/safety/operational regulations and restrictions relative to facility operations outlining and establishing measures and procedures for granting personnel or visitor’s access to classified material or entry into restricted areas.
Performs accountability inspections and counts of the resident population to ensure all resident locations and physical presence on the facility.
Coordinates the checkout of residents during approved times and documents resident departures and arrivals at the facility in accordance with prescribed policy requirements.
Keeps updating lists of all resident assignments to include housing, community service and programs.
Detention Deputy
Sedgwick county sheriff’s Office
01.2021 - 03.2022
Reviews arresting officer’s paperwork for completeness/accuracy; pat or strip searches inmates as necessary and required; inventories inmates’ clothing, personal property, and money; takes computerized fingerprints and digital mug shot for verification by local, State and Federal agencies.
Utilizes force and/or self-defense techniques to restrain disruptive or combative inmates.
Secures all exterior and security doors in facility by visually monitoring all movement of all people in the facility and controls movement utilizing screens and monitors in Master Control; controls all lights, alarms, elevators, and other override equipment; contacts outside agencies such as fire, EMS, etc. as needed.
Monitors inmates’ behavior and attitudes for signs of personality changes, depression, and developing conflicts between inmates; enforces the rules and guidelines for inmates which includes initiating disciplinary action when necessary; prepares and maintains records of inmates’ physical or mental problems; escorts clinic staff during the delivery of prescription and non-prescription medications. Prepare and maintain accurate log entries detailing the services and daily routine of an inmate.
Supervises movement in the facility; serves as first responder when there is a problem in a pod, fight, medical emergency, etc.; escorts inmates needing additional supervision or security; monitors radio traffic; supervises trustees in cleaning common areas and accounts for cleaning supplies used; conducts linen change in pod and assists Medical Staff when necessary.
Verifies inventory of inmates’ clothing, personal property, and money against written records; utilizes departmental guidelines to determine property items an inmate may take into housing and to determine proper items to be returned to the inmate upon release.
Maintains security of the clinic and the safety of the medical staff by monitoring all inmates coming into the clinic; conducts searches of the clinic and inmates entering and leaving the clinic for contraband.
Supervises meal delivery, pick-up and tray return; removes trash from the facility; ensures inmates with special menus receive correct tray; notes inmates refusing meals.
Conducts inmate head counts; monitors activities of suicidal inmates, violent inmates; monitors inmates during visitation and recreation periods.
Ensures all inmates are always accounted for; prevents inmate escapes, introduction and/or passing of contraband and prevents the assault or injury of inmates and staff; ensures that each inmate receives their meals, clothing changes, mail, opportunity for exercise, etc., as set forth in departmental policy.
Prepares written reports on incidents occurring inside the facility which include the actions/use of necessary force by the deputies to be utilized in criminal prosecutions, defense against lawsuits, disciplinary procedures against inmates and for internal affairs investigations.
Prepares reports regarding operational problems such as defective equipment, suggestions for improving services, or hazardous conditions.
Logs visitation hours of inmates and ensures the safety of visitors to include attorneys and other professional visits. Monitor and manage the public lobby of the facility.
CSR Customer service representative
Faneuil
08.2019 - 03.2020
Provides efficient and affective service to customers and prospects on all patron-based services to a variety of inquiries and customer’s needs.
Exercise independent thinking and meeting customer’s needs.
Ability to handle routine customer transactions.
Ability to work under time constraints.
Ability to understand and apply new concepts.
Ability to analyze information and evaluate results.
Ability to deal with complex customers.
Ability to create a positive customer relationship by defusing angry and upset customers.
Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
Attention to detail-documentation and follow-up.
Follows HIPPA Law and regulation requirements.
Security Lead
Tonkawa Hotel and Casino
03.2019 - 09.2019
Make periodic tours to check for irregularities and to inspect protection devices and fire control equipment.
Answers phones, monitors radios and data entry.
Escorts and/or assists guests, vendors and other visitors while on the property as needed.
Provided crowd control and assisted local law enforcement agencies in the event of emergency situations.
Provided escorts for casino property when being transported from one location to another.
Assisted with emergency medical situations that may occur.
Performed fire prevention, safety and maintenance tasks and parking/traffic enforcement.
Responsible for training new hires in the security department.
Security Officer
Osage Hotel and Casino
08.2018 - 03.2019
Walked floor to ensure guest safety, helped guests with any problems or concerns
Followed policies and procedures for documenting all things within the casino
Answers phones, monitors radios and data entry
Make periodic tours to check for irregularities and to inspect protection devices and fire control equipment.
Security Officer
First Council Casino
11.2017 - 07.2018
Walked floor to ensure guest safety, helped guests with any problems or concerns
Escorted guests along with casinos assets
Ran dispatch- send other team members to check possible problems.
Followed policies and procedures for documenting all things within the casino
Dr. Johnson's Office/Stanton Optical
10.2016 - 10.2017
Followed HIPPA and confidentiality requirements.
Performed office duties such as pulling and filing insurance Information for every patient that was applicable.
Answered office phone and assisted patients with their needs and questions over the phone.
Handled the scheduling system for patients.
Pulled trial contacts per Doctor’s request for individual patients and assisted with inserting the contact lenses if needed.
Ordered trial contacts and trial solution and restocked them.
Checked in patients in and cashed them out when done.
Closing duties such as cleaning and covering machines, counting and closing till