Lauryn Anderson
Los Angeles,CA
Summary
Dedicated and hardworking Supervisor with many years of experience within the customer service based industry. Experienced within selling, merchandising, inventory and organizing, and providing exceptional customer service. A collaborative worker who is looking forward to joining a company to enhance the wellbeing of clients' health, wellness, and happiness, as well as to gain experience and knowledge for a future career as a registered nurse.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Supervisor
VICI
10.2023 - Current
- Assists in managing and maintaining stores standards and visual merchandising.
- Assists in managing associates and training of onboarding new employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Handled customer complaints and resolved issues to help meet challenging needs.
Sales Associate
Naadam
11.2021 - 10.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Supervisor
Birdies
08.2021 - 07.2023
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supported inventory data and organization of store opening and closing.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Established rapport with potential clients by conducting targeted outreach initiatives such as follow up email campaigns.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Drives sales to meet store goals with yearly gross sales exceeding $56k 2021 and exceeding $141k 2022 by cross and upselling to clients.
- Collected, arranged, and input information into database systems.
Sales Associate
ThirdLove
11.2021 - 11.2022
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Avocado LLC
09.2018 - 03.2020
- Preparing, organizing, and advertising merchandise and collections seasonally.
- Help introduce company to acquire new wholesale orders.
- Delivered energetic responses to customers in-store and by telephone,to serve needs and obtain orders.
- Provided helpful, welcoming, and positive impressions to new and existing customers.
- Successfully processed POS transactions and returning currency, payment cards, and receipts to customers.
Team Member
Banana Republic
12.2017 - 09.2018
- Effectively completed tasks in a timely manner.
- Worked well and efficiently within different stations to provide optimal coverage and meet production goals.
- Collaborated with other team members with a positive and helpful attitude, which contributed to team success and acclaim from clients and employees.
- Addressed and resolved customer complaints in polite and professional manner.
- Top performer in district.
Education
Associate of Arts - General Studies: Social And Behavioral Sciences
East Los Angeles College
Monterey Park, CAAssociate of Arts - Natural Sciences
East Los Angeles College
Monterey Park, CASkills
- Customer Service
- Microsoft Excel, Google Docs, Microsoft Word
- Strong Communication Skills
- Quick Learner
- Team Oriented
- Key Performance Indicators (KPIs)
- Supervising Employees
- Monthly Inventory
- Data Reporting
- Onboarding Training
- Adaptability
- Data Entry
- Loss Prevention
- Written Communication Skills
Certification
Manager: Madeleine Mascardo
E: Mmascardoc@gmail.com
P: 3239031850
Manager: Bryana Nicole
E: Hellobryananicole@gmail.com
P: 8184265645
Certifications
Basic Life Support (BLS) - American Heart Association (AHA), 04,2023
Timeline
Sales Supervisor
VICI
10.2023 - Current
Sales Associate
Naadam
11.2021 - 10.2023
Sales Associate
ThirdLove
11.2021 - 11.2022
Sales Supervisor
Birdies
08.2021 - 07.2023
Sales Associate
Avocado LLC
09.2018 - 03.2020
Team Member
Banana Republic
12.2017 - 09.2018
Associate of Arts - General Studies: Social And Behavioral Sciences
East Los Angeles College
Associate of Arts - Natural Sciences
East Los Angeles College
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